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- Tasks: Serve customers with a smile and ensure a welcoming atmosphere.
- Company: Join the vibrant team at Worcester Racecourse, a top Midlands venue for exciting race-days.
- Benefits: Enjoy flexible hours, free meals on race days, and tickets to events.
- Why this job: Be part of a fun, dynamic environment while delivering excellent customer service.
- Qualifications: No specific experience required, just a passion for quality service and teamwork.
- Other info: This is a casual role, allowing you to choose your hours.
We currently have an excellent opportunity to join our team at Worcester Racecourse. Worcester Racecourse is one of the busiest racecourses within the Midlands, hosting many exciting race-days.
RESPONSIBILITIES:
- Serve our customers in an efficient, professional and courteous manner at all times.
- Ensure guests receive the highest standard of customer service at all times.
- Promote a happy and welcoming atmosphere within the venue.
- Work both alone or as part of a team, ensuring that all our guests' needs are met to the highest possible standard.
- Ensure the work area is adequately stocked with glassware, ice, condiments, and other appropriate sundries.
- Serve all guests efficiently with the correct food and beverage service knowledge, cleaning down, and carrying out all necessary duties as required by your manager.
- Keep the area of work and public areas clean and tidy before, during, and after opening hours, and undertake cleaning duties as required.
- Adhere to company policies and procedures.
- Undertake other reasonable duties in line with business demands.
SKILLS AND QUALITIES:
- Be smart, polite, professional, and well presented at all times.
- Excellent verbal communication and customer care skills.
- Flexibility and adaptability.
- Demonstrate a passion for quality service and standards.
- Interpersonal skills.
- The ability to work with a smile on your face whatever the weather.
- Work with honesty and integrity.
Working as a casual member of our catering team, we are offering a role that will give you the freedom to pick and choose your hours. Our casual team receives various benefits while working for arc, including meals on a race day and tickets to race meetings and other events across the group.
If you feel you have the right attributes for this role, then please apply.
Casual Restaurant & Hospitality Team Member employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Restaurant & Hospitality Team Member
✨Tip Number 1
Familiarise yourself with Worcester Racecourse and its events. Understanding the atmosphere and the type of clientele can help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've provided excellent service in previous roles, as this will demonstrate your suitability for the position.
✨Tip Number 3
Show your flexibility and adaptability by discussing your availability and willingness to work varied hours. This is particularly important for a casual role where shifts may change frequently.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations. Working in hospitality can be fast-paced, so sharing strategies on how you maintain composure and deliver quality service under pressure will set you apart.
We think you need these skills to ace Casual Restaurant & Hospitality Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like communication, teamwork, and adaptability, which are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've created a welcoming atmosphere in previous roles.
Highlight Flexibility: Since this is a casual position, emphasise your availability and willingness to work varied hours. Mention any previous experience in similar flexible roles to demonstrate your adaptability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arena Racing Company
✨Dress to Impress
Make sure to dress smartly and presentably for your interview. First impressions matter, especially in the hospitality industry where appearance reflects the company's standards.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. This role requires a passion for quality service, so be ready to discuss how you can contribute to a welcoming atmosphere.
✨Demonstrate Flexibility
Highlight your ability to adapt to different situations and work as part of a team. The interviewer will appreciate candidates who can handle the dynamic environment of a busy racecourse.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
