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- Tasks: Lead a dynamic team to deliver top-notch service at Chepstow Racecourse.
- Company: Join the vibrant Arena Racing Company, a leader in the racecourse industry.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for extra shifts.
- Why this job: Be part of an exciting atmosphere and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Perfect role for those looking to balance work with studies or other commitments.
The predicted salary is between 13 - 16 £ per hour.
This is a casual, flexible position focused on managing restaurant and hospitality areas within Chepstow Racecourse. As a restaurant and hospitality manager, you’ll take ownership of service delivery, team performance, and operational efficiency across your designated area.
What You’ll Do
- Lead, motivate, and support your team to deliver consistent, high-quality service.
- Ensure every guest receives a warm welcome and professional, attentive experience.
- Brief, train, and develop team members so they’re confident and event-ready.
- Manage staffing levels, break schedules, and shift planning on the day.
- Maintain stock levels, assist with rotation, and minimise wastage.
- Uphold excellent standards of cleanliness and compliance across Health & Safety, COSHH, and licensing requirements.
- Resolve customer queries or complaints promptly and professionally.
- Create a positive, energetic atmosphere for both guests and staff.
- Drive sales, upselling opportunities, and overall business performance.
- Delegate tasks clearly to ensure smooth, efficient service delivery.
What We’re Looking For
- Proven experience in retail or hospitality management within fast-paced environments.
- Confident leadership skills with the ability to inspire and support diverse teams.
- Excellent communication and customer service standards.
- Flexible, adaptable, and committed to delivering first-class experiences.
- Strong problem-solving skills and the ability to handle challenges calmly.
- Professional, well-presented, and guest-focused at all times.
- Experience using tills and PDQ machines.
- Comfortable working outdoors in all weather conditions.
Desirable Experience
- Background in premium F&B, events, or restaurant management.
- Knowledge of licensing, food hygiene, and health & safety regulations.
- Personal Licence Holder (advantageous).
- Strong organisation, planning, and systems skills.
- Track record of increasing sales and improving operational standards.
- Natural ability to motivate teams and encourage positive working culture.
Why Work With Us?
- Be part of the excitement at one of the South West’s most vibrant racecourses.
- Casual, flexible hours—perfect for fitting around other commitments.
- Competitive pay with opportunities for extra shifts and development.
- Join a supportive, enthusiastic team within one of the UK’s leading racecourse groups.
How to Apply
Ready to bring your leadership skills trackside at Chepstow Racecourse? Apply now and help us deliver unforgettable race‑day moments.
Casual Restaurant and Hospitality Manager in Brighton employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Restaurant and Hospitality Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at racecourses or similar venues. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've motivated teams or handled tricky situations—this is your chance to stand out!
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait until the closing date. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change on a dime. Think about how you'd handle various scenarios, from customer complaints to staffing issues, and be ready to discuss them in your interview.
We think you need these skills to ace Casual Restaurant and Hospitality Manager in Brighton
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in hospitality management. We want to see how you've led teams and delivered great service in fast-paced environments, so don’t hold back!
Be Personable: Since this role is all about creating a warm atmosphere for guests, let your personality shine through in your application. We love seeing candidates who can connect with people and bring energy to the team.
Tailor Your Application: Take a moment to tailor your application to the specific role. Mention how your skills align with our needs at Chepstow Racecourse, especially around leadership and customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Arena Racing Company
✨Know the Venue
Before your interview, take some time to research Chepstow Racecourse. Familiarise yourself with its atmosphere, the types of events held, and the overall guest experience. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Leadership Skills
As a restaurant and hospitality manager, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Be ready to discuss how you can inspire others in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role. Think of specific instances where you've gone above and beyond for a customer or handled a difficult situation with grace. Highlight your communication skills and how you ensure every guest leaves with a smile.
✨Prepare for Practical Scenarios
Expect to be asked about real-life scenarios you might face in the role. Practice responses to questions like how you'd handle a staffing issue on a busy race day or how you'd manage stock levels during peak times. This will show that you're not just a talker but someone who can think on their feet.
