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- Tasks: Lead a team to deliver exceptional food and beverage service on race days.
- Company: Join Arena Racing Company, a leading operator of iconic UK racecourses.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for skill development.
- Why this job: Be part of a vibrant team in a fast-paced, exciting environment with a focus on service excellence.
- Qualifications: Experience in hospitality management, strong leadership, and excellent customer service skills required.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 42000 £ per year.
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About Us: Arena Racing Company operates some of the most well-known racecourses in the UK, including Bath, Brighton, Chepstow, Doncaster, Ffos Las, Fontwell Park, Great Yarmouth, Hereford, Lingfield Park, Newcastle, Royal Windsor, Sedgefield, Southwell, Uttoxeter, Wolverhampton, and Worcester.
The Role:
This is a casual, flexible position centred around delivering outstanding service to our guests on race days, with additional dates available for the right candidate. As a Retail Bar or Hospitality Manager, you’ll be responsible for overseeing food and beverage operations, leading a team, and ensuring that our venues run smoothly and meet the highest standards.
Responsibilities:
- Lead a team to deliver consistent, high-quality food and beverage service
- Provide top-notch customer service and ensure guests are always treated with professionalism and courtesy
- Mentor and coach team members to improve performance and maintain high standards
- Oversee the training and development of your team, ensuring they are fully briefed and operational
- Manage staffing levels, breaks, and shift requirements to meet operational needs
- Maintain stock levels and assist with stock rotation to prevent waste
- Ensure cleanliness and compliance with Health and Safety, COSHH, and licensing policies
- Resolve customer complaints quickly and professionally, in line with company policies
- Promote a welcoming, happy atmosphere for guests and staff
- Proactively drive sales and maximise business opportunities
- Delegate tasks effectively to ensure operational efficiency
Skills & Qualities:
- Proven experience in fast-paced retail or hospitality management
- Strong leadership skills with an eye for detail and the ability to motivate teams
- Excellent customer service and communication skills
- Flexible and adaptable with a strong passion for service excellence
- Ability to manage conflict and resolve issues calmly and professionally
- Smart, professional, and well-presented at all times
- Experience with operating tills and PDQ machines
- Ability to work in all weather conditions with a positive attitude
The Ideal Candidate:
- Previous experience in a high-end food and beverage or restaurant environment
- Knowledge of licensing, food hygiene, and health & safety regulations
- Excellent organisational and planning skills
- Proven ability to maximise sales and improve operational standards
- Strong IT skills and ability to work with various systems
- Ability to motivate and encourage team commitment
- Positive, approachable, and team-oriented attitude
Why Join Us?
- Be part of a dynamic team at one of the UK\’s largest and most exciting racecourse operators
- Flexible, casual working hours with opportunities for additional shifts
- Competitive pay and a chance to develop your skills in a fast-paced, rewarding environment
How to Apply:
If you’re ready to bring your leadership skills to the racetrack, apply now.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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Bar and Hospitality Managers employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar and Hospitality Managers
✨Tip Number 1
Familiarise yourself with the specific racecourses operated by Arena Racing Company. Understanding their unique atmosphere and clientele can help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Arena Racing Company. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in fast-paced environments. Be ready to share specific examples that highlight your ability to motivate staff and maintain high service standards.
✨Tip Number 4
Showcase your knowledge of health and safety regulations relevant to the hospitality industry. Being able to articulate your understanding of these policies will demonstrate your commitment to maintaining a safe and compliant working environment.
We think you need these skills to ace Bar and Hospitality Managers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your leadership skills, customer service excellence, and any specific achievements in previous roles that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your ability to lead a team. Mention specific examples of how you've successfully managed operations or improved service standards in past positions.
Highlight Relevant Skills: In your application, emphasise skills such as conflict resolution, team motivation, and operational efficiency. These are key qualities the company is looking for in a Bar and Hospitality Manager.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at one of the UK's largest racecourse operators. Mention why you believe you would be a great fit for their team and how you can contribute to creating a welcoming atmosphere for guests.
How to prepare for a job interview at Arena Racing Company
✨Showcase Your Leadership Skills
As a Bar and Hospitality Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you successfully motivated your team or resolved conflicts to ensure smooth operations.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've provided outstanding service in previous positions, including any specific strategies you used to handle difficult situations or complaints.
✨Know the Industry Standards
Familiarise yourself with health and safety regulations, food hygiene, and licensing laws relevant to the hospitality industry. Being knowledgeable about these areas will show that you're serious about maintaining high standards.
✨Demonstrate Flexibility and Adaptability
This position requires working in various conditions and adapting to changing circumstances. Share examples of how you've successfully navigated fast-paced environments and adjusted to meet operational needs.
