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- Tasks: Serve customers with a smile and ensure top-notch hospitality at our exciting greyhound venue.
- Company: Join Sunderland Greyhound Stadia, a vibrant hub for thrilling racing and celebrations.
- Benefits: Enjoy flexible hours, competitive pay, and up to 10 free entrance vouchers after 6 months.
- Other info: Diverse and inclusive workplace committed to your growth and development.
- Why this job: Be part of a dynamic team delivering exceptional service in a fun, fast-paced environment.
- Qualifications: Great communication skills and a passion for customer service; hospitality experience is a plus.
The predicted salary is between 10 - 12 £ per hour.
At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
Sunderland Greyhound Stadia is a premier racing venue, hosting thrilling greyhound action five days a week—Monday, Tuesday, Wednesday, Friday, and Sunday. We offer a top-tier hospitality experience, featuring private boxes and restaurants, making us a popular destination for racegoers, celebrations, and corporate events. With an exciting atmosphere, a packed race schedule, and a strong community following, we’re a dynamic venue that thrives on delivering great entertainment and exceptional service.
About the role:
- Serve all customers in an efficient, professional and courteous manner at all times.
- Ensure guests receive the highest standard of customer service at all times.
- Be able to advise guests on all products available within the venue.
- Promote a happy and welcoming atmosphere within the venue.
- Work both alone or as part of a team ensuring that all guests' needs are met to the highest possible standard.
- Maintain stock levels and rotation within work and storage areas to avoid waste and assist with stocktaking.
- Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
- Lay up and prepare restaurants/boxes for the service of meals, tea, coffee and light refreshments.
- Serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
- Service of wine and other drinks from the bar as directed by your Management team.
- Keep the area of work and public areas clean and tidy before, during and after opening hours and undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
- Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
- Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
- Ensure all tills are closed down in accordance with company procedures.
- Ensure that all temperature records are accurately kept along with other appropriate paperwork.
- Adhere to and follow all licensing policies and procedures.
- Handle cash, stock and equipment in a secure manner.
- Act as an information point for customers.
- Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
- Adhere to Company policies and procedures.
- Undertake other reasonable duties in line with business demands.
The person we are looking for as a hospitality assistant has:
- Be smart, polite, professional and well presented at all times.
- Excellent verbal communication and customer care skills.
- Flexibility and adaptability.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills – friendly, confident, outgoing.
- Strong numerical and literacy skills.
- The ability to handle difficult or conflict situations.
- The ability to adopt the values of Arena Racing Company.
- The ability to work with a smile on your face whatever the weather.
- To work with honesty and integrity.
- Experience working in a hospitality environment is preferred but not essential.
What is casual work? Casual work is a great solution as it enables you to work flexibly around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar. Positions will be allocated on the day as part of the briefing.
Work Perks of being a casual hospitality assistant with us at ARC:
- Competitive rates of pay.
- Flexible working – happy to work with you on the hours you can and want to do.
- Opportunities to receive training and work experience across a range of business areas.
- Up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply).
- And so much more…
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!
At ARC, we’re committed to building a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds and do not discriminate based on age, disability, gender, race, religion, or any other protected characteristic. If you need any adjustments to take part in the application or interview process, please let us know – we’re happy to help. We believe diversity makes us stronger, and we’re working hard to create an environment where everyone feels safe, respected, and heard.
Closing Date: 15-05-2026
Casual Hospitality Assistant in Sunderland employer: Arena Racing Company Careers
Contact Detail:
Arena Racing Company Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Hospitality Assistant in Sunderland
✨Tip Number 1
Get to know the venue! Before your interview, take a trip to Sunderland Greyhound Stadia. Familiarise yourself with the layout, the atmosphere, and the services they offer. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch service, think of scenarios where you might need to handle difficult customers or busy shifts. Role-play with a friend or family member to get comfortable with these situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or social media. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows you're proactive and genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up. Don’t miss out on the chance to join our exciting team at ARC!
We think you need these skills to ace Casual Hospitality Assistant in Sunderland
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and your enthusiasm for joining our team.
Tailor Your Application: Make sure to customise your application to fit the role of Casual Hospitality Assistant. Highlight any relevant experience or skills that match what we’re looking for, like customer service or teamwork.
Keep It Clear and Concise: We appreciate a straightforward application! Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit for Sunderland Greyhound Stadia.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board for this exciting opportunity.
How to prepare for a job interview at Arena Racing Company Careers
✨Know the Venue
Before your interview, take some time to research Sunderland Greyhound Stadia. Familiarise yourself with their services, atmosphere, and the types of events they host. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a hospitality assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with a smile, as this aligns perfectly with the role's requirements.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and professionally for your interview. This reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you want to embody the polished image that Sunderland Greyhound Stadia represents.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, training opportunities, or how they promote a welcoming atmosphere. This demonstrates your enthusiasm for the role and helps you gauge if it’s the right fit for you.