At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service at exciting racecourses.
- Company: Join one of the UK's leading racecourse groups with a vibrant atmosphere.
- Benefits: Flexible hours, competitive pay, and opportunities for extra shifts.
- Other info: Perfect for students looking to balance work with studies.
- Why this job: Be part of thrilling race-day experiences while developing your hospitality skills.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
This is a casual, flexible position focused on managing restaurant and hospitality areas within ARC’s Midlands Racecourses (Uttoxeter, Worcester & Wolverhampton Racecourses). As a restaurant and hospitality manager, you’ll take ownership of service delivery, team performance, and operational efficiency across your designated area.
What You’ll Do
- Lead, motivate, and support your team to deliver consistent, high-quality service.
- Ensure every guest receives a warm welcome and professional, attentive experience.
- Brief, train, and develop team members so they’re confident and event-ready.
- Manage staffing levels, break schedules, and shift planning on the day.
- Maintain stock levels, assist with rotation, and minimise wastage.
- Uphold excellent standards of cleanliness and compliance across Health & Safety, COSHH, and licensing requirements.
- Resolve customer queries or complaints promptly and professionally.
- Create a positive, energetic atmosphere for both guests and staff.
- Drive sales, upselling opportunities, and overall business performance.
- Delegate tasks clearly to ensure smooth, efficient service delivery.
What We’re Looking For
- Proven experience in retail or hospitality management within fast-paced environments.
- Confident leadership skills with the ability to inspire and support diverse teams.
- Excellent communication and customer service standards.
- Flexible, adaptable, and committed to delivering first-class experiences.
- Strong problem-solving skills and the ability to handle challenges calmly.
- Professional, well-presented, and guest-focused at all times.
- Experience using tills and PDQ machines.
- Comfortable working outdoors in all weather conditions.
Desirable Experience
- Background in premium F&B, events, or restaurant management.
- Knowledge of licensing, food hygiene, and health & safety regulations.
- Personal Licence Holder (advantageous).
- Strong organisation, planning, and systems skills.
- Track record of increasing sales and improving operational standards.
- Natural ability to motivate teams and encourage positive working culture.
Why Work With Us?
- Be part of the excitement at many of our Midlands vibrant racecourses.
- Casual, flexible hours—perfect for fitting around other commitments.
- Competitive pay with opportunities for extra shifts and development.
- Join a supportive, enthusiastic team within one of the UK’s leading racecourse groups.
How to Apply
Apply now and help us deliver unforgettable race-day moments.
Casual Hospitality & Restaurant Manager - Midlands employer: Arena Racing Company Careers
Wolverhampton Racecourse is an excellent employer, offering a vibrant work environment in the heart of the West Midlands. With a focus on outstanding hospitality and a commitment to diversity and inclusion, employees can expect a supportive culture that values their contributions. The role of Casual Night Porter not only provides opportunities for personal growth but also allows you to be part of an exciting team that makes every race day memorable.
Contact Details:
Arena Racing Company Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Hospitality & Restaurant Manager - Midlands
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend local events, join online groups, or even pop into your favourite restaurants and chat with the managers. You never know who might have a lead on a job!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about your experiences and how you've handled challenges. Remember, they want to see the real you and how you'd fit into their team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. A friendly email or message can go a long way in making a great first impression.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities waiting for you. By applying directly, you’ll show us that you’re serious about joining our team and you’ll get the chance to stand out from the crowd.
We think you need these skills to ace Casual Hospitality & Restaurant Manager - Midlands
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and commitment to delivering top-notch service—this will resonate with us!
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon—this helps us quickly understand your qualifications and makes a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arena Racing Company Careers
✨Know Your Venue
Before the interview, do some research on the racecourses you'll be managing. Familiarise yourself with their unique features and any recent events. This will show your genuine interest in the role and help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in fast-paced environments. Think about specific situations where you motivated staff or resolved conflicts. This will demonstrate your ability to inspire and support diverse teams, which is crucial for this role.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering high-quality service. Share stories that highlight your problem-solving skills and how you've handled customer complaints professionally. This will reassure them that you're committed to creating a positive atmosphere for both guests and staff.
✨Demonstrate Flexibility and Adaptability
Since this role requires working outdoors in various weather conditions, be prepared to talk about your adaptability. Share experiences where you've successfully managed changing circumstances or staffing levels, showcasing your ability to maintain operational efficiency under pressure.
