At a Glance
- Tasks: Lead the lounge team, ensuring top-notch service and smooth operations at Heathrow Airport.
- Company: Join DO&CO, a leader in luxury global gourmet entertainment.
- Benefits: Earn £15.00 per hour, enjoy free meals, and access career development opportunities.
- Other info: Flexible hours and a chance to work with a dynamic team.
- Why this job: Be part of an exciting environment where you can grow and make a difference.
- Qualifications: 3 years of supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 30000 £ per year.
The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required. The Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team.
- Managing the rostering for all catering staff (including kitchen staff)
- Managing time sheets/payroll management
- Ordering of food and drinks and sundries through Do & Co ordering system
- Liaising with the Lounge Manager and Supervisors
- Liaising with laundry regarding Lounge linen
- Ordering cleaning supplies
- Performance management and training of all staff
- Completing daily audits and maintaining stock control
- Ensuring food temperature is adhered to as per H & S regulations
Qualifications
- Minimum 3 years’ experience as a Supervisor in hospitality industry
- Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics
- Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints
- Effective verbal and written communication skills to interact with staff, management, and guests
- Ability to quickly identify issues and develop solutions to enhance operations and guest experiences
- Strong organizational abilities to manage multiple tasks, schedules, and priorities efficiently
- Keen eye for detail to ensure the lounge is clean, well-presented, and meets high hospitality standards
- Skills to manage time efficiently, ensuring that service levels are maintained and that tasks are completed in a timely manner
- Understanding of budgeting, inventory control, and financial reporting to manage the lounge's profitability
- Familiarity with menu offerings, beverage pairings, and food safety regulations
- Ability to handle conflicts among staff or with guests diplomatically and effectively
- Ability to work collaboratively with other staff members, fostering a positive work environment
- Skills in training new staff and providing ongoing development opportunities for team members
- Flexibility to adapt to changing situations, guest needs, and operational demands
Benefits
- £15.00 per hour
- On-site role
- Enjoy perks by referring your friends through our Refer a Friend Scheme
- Save money and time with On-Site Free Meals
- Expand your skills and knowledge through our in-house training opportunities
- Genuine career development opportunities, both nationally and internationally
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Lounge Supervisor employer: Arena One GmbH
As a Lounge Supervisor at Heathrow Airport, you will be part of a dynamic team dedicated to delivering exceptional service in a vibrant and fast-paced environment. With competitive pay, on-site meals, and extensive training opportunities, we prioritise your professional growth while fostering a collaborative and supportive workplace culture. Join us to represent a leading name in luxury global gourmet entertainment, where your contributions are valued and career advancement is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at airports or lounges. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal gathering, be ready to discuss your experience in managing teams and delivering excellent service. Bring examples of how you've handled challenges in the past.
✨Tip Number 3
Be proactive! If you see a Lounge Supervisor position that catches your eye, don’t just wait for the application window to open. Reach out directly through our website and express your interest. A little initiative goes a long way!
✨Tip Number 4
Prepare for interviews by practising common questions related to team management and guest service. Think about scenarios where you’ve had to resolve conflicts or improve operations. The more prepared you are, the more confident you'll feel!
We think you need these skills to ace Lounge Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in hospitality, especially any supervisory roles. We want to see how you've led teams and delivered excellent service, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Lounge Supervisor role. Share specific examples of how you've managed teams and improved guest experiences in the past.
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your application reflects your verbal and written skills. We love clear, concise language that gets straight to the point—just like we do in our lounges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at DO&CO!
How to prepare for a job interview at Arena One GmbH
✨Know Your Stuff
Make sure you’re familiar with the lounge operations and the specific duties of a Lounge Supervisor. Brush up on your knowledge of food safety regulations, inventory control, and the Do & Co ordering system. This will show that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff, delegated tasks, or resolved conflicts. Being able to demonstrate your ability to manage team dynamics will be key in this role.
✨Customer Service is Key
Be ready to discuss your approach to providing excellent service. Think of specific instances where you addressed guest needs or resolved complaints effectively. Highlighting your commitment to guest satisfaction will resonate well with the interviewers.
✨Stay Organised and Flexible
The role requires strong organisational skills and the ability to adapt to changing situations. Prepare to talk about how you manage multiple tasks and priorities efficiently. Showing that you can maintain high standards while being flexible will set you apart from other candidates.
