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- Tasks: Lead the Emirates Lounge team, ensuring exceptional service and smooth operations.
- Company: Join DO & CO, a leader in luxury airline catering known for quality and elegance.
- Benefits: Enjoy free meals, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team that values innovation and offers real career growth.
- Qualifications: Previous experience in a similar role and a passion for delivering outstanding service required.
- Other info: Flexible hours needed as the lounge operates 7 days a week.
The predicted salary is between 36000 - 60000 £ per year.
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
Job Description
The Lounge Senior Supervisor will be responsible for the day to day running of the operation of the Emirates Lounge at Heathrow Airport. You will be responsible for managing the execution, direction and coordination of all lounge operating procedures. This can include but not be limited to organizing schedules, liaising with other departments and suppliers. As the Lounge Senior Supervisor you will ensure staff are aware of the role expectations and what their duty entails. You will play a major part in supporting, leading and delivering exceptional food and service, maintaining the high reputation of DO & CO with our partners. You will always aim to be a great leader, enjoy taking full responsibility for your actions and encourage team success.
We are looking for someone who is good at building great partnerships with our client, Emirates Management Team on site and DO & CO family at our DO & CO unit.
- To supervise lounge staff and ensure that they provide high quality products and service to passengers, while being the main point of reference for Emirates staff as well as guests in the event of remarks, suggestions and complaints
- To take ownership on your shift to ensure the staff keep the lounge well-stocked and clean in line with specification
- Deliver excellent customer service with an in-depth knowledge of our products and services
- Grooming as per standard, wearing your uniform with pride. Engaging with guests and ready to go the extra mile with a smile. Proactive and professional when taking food orders and serving food/beverages. Assisting with any ad-hoc duties when required
- Plan, manage, lead, deliver and present the food and beverages as per the food specification
- Manage and lead the Lounge team, which will include Lounge Hosts, Lounge Front of House, and Lounge Chefs.
- Supervise the work completed to operate the lounge
- Ensure the quality of food, guest services. Hygiene, cleanliness and tidiness of all service areas achieve customer satisfaction
- Support the Emirates Lounge Manager with staff performance through regular one to one meetings and appraisals
- Taking responsibility for all your actions, support your team, and celebrate successes as a family
- Check with passengers to ensure that they are enjoying their meals and immediately follow up on any issues, queries or complaints
- Describe and recommend wines and spirits to passengers
- Anticipate customers needs by proposing additional meals or drinks
- Check preparations for the next day by the end of the night shift and instruct the team to do additional tasks in case the preparations do not meet the requirements
- Coordinate and plan production to ensure a full buffet throughout the day, but avoid wastage at the end of he day by over-production
- Communicating with staff regarding shift plan changes or extended work hours due to flight delays
- Write an informative shift report at the end of each shift, summarizing important events and occurrences during the shift
- Submit any other necessary paperwork to Emirates or DO & CO contacts on a daily basis, as instructed by the Lounge Manager
- To uphold all Health and Safety, EHO, accident reporting, and other mandatory training schedules are fully adhered to and records completed are up to date
- To be responsive to, and organize roster changes, communicating any changes to the relevant staff in a timely manner appropriately and updating payroll as required
- Willingness to help other team members wherever possible and to understand the flexibility required when business levels peak
- To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities
Qualifications
- Must have previous experience in a similar role
- Passion for food and motivation to deliver exceptional service
- Well presented, professional individual with a can-do, positive attitude that indulges in team success
- Strong, dependable leader that will happily join and assist the team to maintain the high DO & CO standards at any given moment
- You will be someone with great communication skills, written and verbal English, and works well in a team, while being ready to roll up your sleeves and do what is needed to give our partners great service
- Flexible in the way you think, making decisions efficiently and handing change to ensure everything we do is right for our partners and the DO & CO family
- Energy and drive to deliver results beyond expectations and have a problem-solving mentality
- Flexibility in regards to your work availability is essential as the Lounge operates 7 days a week, including evenings, weekends and public holidays.
- Right to work in the UK
Additional Information
We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:
- Enjoy perks by referring your friends through our Refer a Friend Scheme
- Save money and time with On-Site Free Meals
- Expand your skills and knowledge through our in-house training opportunities.
- A business where you can have a real impact, we’re not afraid of new ideas!
- Genuine career development opportunities, both nationally and internationally
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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Lounge Senior Supervisor employer: Arena One GmbH
Contact Detail:
Arena One GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Senior Supervisor
✨Tip Number 1
Familiarise yourself with the Emirates Lounge and DO & CO's values and standards. Understanding their commitment to luxury service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of DO & CO or similar roles in luxury catering. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully managed a team or resolved conflicts. This will demonstrate your capability to lead the Lounge team effectively.
✨Tip Number 4
Be ready to discuss your knowledge of food and beverage pairings, as well as your customer service philosophy. This will show your passion for the role and your ability to enhance the guest experience.
We think you need these skills to ace Lounge Senior Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and supervisory roles. Emphasise your leadership skills, customer service excellence, and any previous work in a similar environment to the Emirates Lounge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and exceptional service. Mention specific examples of how you've successfully managed teams and improved customer satisfaction in past roles.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and flexibility. These are crucial for the Lounge Senior Supervisor role, so provide examples of how you've demonstrated these abilities in your previous positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with DO & CO and Emirates. Discuss why you believe you would be a great fit for their team and how you can contribute to maintaining their high standards.
How to prepare for a job interview at Arena One GmbH
✨Showcase Your Leadership Skills
As a Lounge Senior Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed staff in the past, highlighting your approach to training and supporting team members.
✨Know the Menu Inside Out
Familiarise yourself with the food and beverage offerings that the lounge provides. Be ready to discuss your favourite dishes and how you would recommend them to guests, as well as any experience you have with wine and spirit pairings.
✨Emphasise Customer Service Excellence
Exceptional customer service is key in this role. Prepare to share specific instances where you've gone above and beyond for customers, and how you handle complaints or feedback to ensure guest satisfaction.
✨Demonstrate Flexibility and Problem-Solving
The lounge operates 7 days a week, so it's important to show your willingness to adapt to changing schedules and demands. Discuss how you've effectively managed unexpected challenges in previous roles and your approach to maintaining high standards under pressure.
