At a Glance
- Tasks: Lead and manage a luxury lounge, ensuring exceptional service and quality.
- Company: Join DO & CO, a leader in luxury airline catering.
- Benefits: Enjoy free meals, training opportunities, and career development.
- Other info: Be part of a supportive team that values innovation and collaboration.
- Why this job: Make a real impact in a dynamic environment with a focus on excellence.
- Qualifications: Experience in 5-star service and a passion for high-end cuisine.
The predicted salary is between 35000 - 45000 £ per year.
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
As DO & CO Lounge Manager you are responsible for the day-to-day operations of one of our Lounges. The role will include overall management of all personnel in the Lounge such as Food and Beverages, Finance, and the handling of external clients. The Lounge Manager will regularly ensure our customer's expectations are exceeded and ensure quality management through consistent weekly meetings with all teams.
We are looking for someone who has great leadership skills, is a great team player, and will enhance the Lounge operation by upskilling the team, and continuing to maintain a culture of excellence that is delivered day in and day out.
- Plan, manage, lead, deliver, and present the food and beverages as per the food specification.
- Manage, guide, and coach the assigned staff to ensure an efficient operation of the Lounge.
- Manage and lead the Lounge team, which will include Lounge Hosts, Lounge Front of House, Lounge Chefs, and Lounge Supervisors. Ensuring the rota is completed, staff training, and operational management needs and requirements. Also to supervise the work completed to operate the lounge.
- Delivery of training of all Lounge employees.
- Ensure the quality of food and guest services. Hygiene, cleanliness, and tidiness of all service areas achieve customer satisfaction.
- Interact with Lounge members whenever possible and appropriate to ensure they are the heart of the operation.
- Manage compliance across the Health and Safety and Food Safety operations.
- Continually bring added value to the contract through innovation and pro-activeness.
- Complete monthly reports for the client.
- Provide solutions to operational airport challenges.
- Financially manage the contract. Work towards achieving financial and non-financial targets.
- Manage staff performance through regular one-to-one meetings and appraisals.
- Attend meetings with Senior management, ensuring policies are in place to manage and contract stock levels.
- Constantly analyse business trends and competitors to provide the best customer experience to our guests.
- Manage any employee relations issues within the team.
- Precise and accurate reporting to the Executive Team and Head Office.
- Take responsibility for all your actions, support your team, and celebrate successes as a family.
Qualifications:
- Role model ability, leading a team, ready to roll up your sleeves and do what is needed to provide the best service with a problem-solving mentality.
- Experience in delivering and running a 5 star service operation.
- Food and Beverage experience is essential.
- Passion for high-end cuisine, love for food and motivation to deliver exceptional service.
- Well presented, professional individual with a can-do, positive attitude that indulges in team success.
- The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies.
- Meticulous attention to detail and data driven with the ability to influence different departments to suggest, implement and track DO & CO standards.
- Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best.
- You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed.
- Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family.
- Have a great understanding and working knowledge of your department and be the expert in delivering practical actions for its improvement by taking a hands-on approach.
Additional Information:
We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:
- On-site role.
- Enjoy perks by referring your friends through our Refer a Friend Scheme.
- Save money and time with On-Site Free Meals.
- Expand your skills and knowledge through our in-house training opportunities.
- A business where you can have a real impact, we’re not afraid of new ideas!
- Genuine career development opportunities, both nationally and internationally.
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market.
DO & CO is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Lounge Manager in Hounslow employer: Arena One GmbH
At DO & CO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values innovation and teamwork. As a Lounge Manager, you will enjoy a range of benefits including on-site free meals, in-house training opportunities, and genuine career development prospects both nationally and internationally. Join us in creating unforgettable experiences for our guests while being part of a supportive family that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Manager in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Arena One GmbH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Arena One GmbH
Don't be shy about reaching out to Arena One GmbH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lounge Manager in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Arena One GmbH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Arena One GmbH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
