Client Partner

Arena is a media agency designed exclusively for clients who live in culture – think Gaming, Arts, Film, TV and Fashion. From Puma to JBL, Bumble, Rémy Cognac, Cointreau, Bethesda to Square Enix, UKTV to Universal Music and our most recent win, Lionsgate.

We are here to rewrite the rules of entertainments & create meaningful moments in culture.

Do you want to challenge the status quo?

Do you think there’s a better way that defies the tired, outdated conventions you see from most of today’s media agencies?

Do you have an appetite to do the type of work that gets more shared, more talked about, more noticed?

If yes, then we are for you.

A bit about you…

We want people who feel a passion for this industry,

Who are naturally curious,

Who live and breathe culture.

We want fresh opinions and ideas. Thinking that challenges the status quo and that leads to innovation.

Our philosophy here is to hire for attitude, train for skill. If you’ve got the qualifications great. If you’ve got the passion even better.

If any of this sounds like you. If you want to create solutions that unify advertising, PR, social, experiences and media. If you want to create cultural impact far greater than the sum of the individual parts, then please get in touch.

The Client Partner Role

Your role as a Client Partner is about understanding your clients in every way; being central to the relationship that we hold – you will be the client within the agency.

As Client Partner you will need to understand what’s keeping your client awake at night, getting deep into their business – both operationally and strategically. You will bring to them the best of what we have on offer to ensure effective problem solving and brand growth.

This role is to sit across one of our largest and most important agency accounts, Harman (owners of JBL, Harman Kardon etc.) working alongside another Client Partner and Principal Partner to lead the client-agency relationship. In your remit, you will be responsible for managing the team and supporting on their individual development. You will also be responsible for leading the planning outputs of the team, ensuring consistency and planning excellence across all briefs.

Harman is a Havas Village client with an integrated global remit spanning strategic planning, creative, production, media and partnerships. It is critical to have strong relationships with all internal stakeholders and have exceptional organisational skills to coordinate all. Integration with these teams is critical to the success of the agency output.

With a brilliant team behind you, we are looking for a candidate that is inquisitive, challenging and acts with conviction to deliver smart thinking and creative solutions to disrupt the status quo.

Job Description

We need an enthusiastic and pro-active candidate who is accustomed to the pressures and quick turnarounds of key account handling across all media, centrally managed for the EMEA region.

You will be a motivated individual with an attitude and mindset to convey real care, planning craft, and creativity.

For your team, you will be a leading figure, and someone that will play a pivotal role in motivating those around you, bridging the requirements of both the client and wider agency.

Due to the nature of our agency and business, the candidate must have good communication skills; able to multi-task to an exceptional level; good organisational skills and understand that a high level of service to our clients is expected. An additional benefit would be experience in the entertainment industries and/or a passion for entertainment.

Day-to-Day Responsibilities

• Build positive cross functional relationships, provides solutions when escalating issues, anticipates the needs of the wider team
• Works with specialist team leads to manage hours dedicated to the account to ensure profitability
• Effectively communicates upwards account challenges and suggests operational changes where needed
• Takes a proactive view to talent management within the team, optimising the development of others by employing a variety of internal and external tools and resources.
• Strategically navigates multi-market planning and budget setting across the EMEA region, identifying growth opportunities, adjusting for market nuance, and digging deep into consumer insights to surface opportunities.
• Applies planning rigour to all team outputs, leading the team to deliver strategically grounded recommendations using key media planning tools and processes.
• Identify commercial opportunities for the client that aligns to wider agency goals and initiatives
• Can interrogate data, develop and apply market and economic understanding and insight to support strong planning output
• Actively seeks out the opinions from others in the Havas Village to aid decision making and development of opportunities
• Independently engages in tasks which require a high degree of interpretation of complex information
• Can articulate to their team how business priorities, client demands, and other commercial considerations influence our work, whilst proactively managing risk

The successful candidate will be able to deliver upon the following:

• Use experience and industry knowledge to identify planning, strategic and commercials improvements to client and Arena
• Ensure all strategic and planning outputs are deeply rooted in smart, data-enriched insight
• Have a clear understanding of products and services within Arena and the Havas Media Network and how they can help clients to meet their short-and long-term business objectives
• Produce innovative ideas which can lead to award-nominated work
• Can make clear, evidence-based judgements on a range of topics related to their area of expertise
• Can create clear measurement frameworks and set out guidance for appropriate KPIs to assess the viability of plans
• Supports others to see the bigger picture, encouraging thinking that goes beyond their own role and team

Other Information

• Office hours are 9.15am-5.30pm Monday to Friday.
• 25 days holiday per annum.
• 4 days mental health allowance
• Full training will be provided once evaluation of skill set has been undertaken.
• Hybrid Working (3 days a week in the office)

Finally,

Our clients are enthusiastic, talented people that are enjoyable to work with; recognise the time and effort we put into our standard of service and treat us as part of their team. As the industry is young and creative, so are the staff and that makes our job dynamic, involved and pioneering.

Arena Media represents a similar approach. We are highly motivated, empowered and creative. Due to this we are a company of enthusiasts within the entertainment business that truly enjoy the work we do and the company we work for. This opportunity allows for the individual not only to be involved media innovation across all sectors and platforms but to work with one of the most innovative and fast-moving industry’s there is.

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