At a Glance
- Tasks: Be the friendly voice for customers, managing orders and resolving queries.
- Company: Join a dynamic team at Well-Dressed Tables in Wimbledon.
- Benefits: Standard hours with potential overtime, plus a supportive work environment.
- Other info: Great opportunity to develop skills in a fast-paced setting.
- Why this job: Make a difference by delivering excellent customer service every day.
- Qualifications: Experience in customer service or administration is a plus.
The predicted salary is between 24000 - 28000 £ per year.
This is an office-based role in Wimbledon, working closely with our Customer Service team, warehouse and other departments. Standard working hours apply (42.5 hours per week, Monday to Friday), with the possibility of occasional overtime.
Well-Dressed Tables is seeking a professional, detail-oriented Customer Service Advisor to join our team in Wimbledon. As the first point of contact for orders and enquiries, you’ll deliver an excellent customer experience—supporting customers by telephone and email, and ensuring each order is accurately processed through to delivery.
What you’ll be doing:
- Act as the first point of contact for customer orders and enquiries.
- Take, enter and manage orders on WDT’s computer system.
- Process orders, coordinate deliveries and liaise with internal departments to ensure smooth fulfilment.
- Handle queries by phone and email, providing clear, professional responses.
- Process invoices and keep the in-house database up to date.
- Complete general administrative tasks to support the wider customer service function.
- Build and maintain strong client relationships, understanding needs and offering suitable alternatives when items are unavailable.
- Resolve customer issues promptly and professionally, following internal procedures.
- Adhere to company systems and processes to ensure a consistent workflow.
What we’re looking for:
- Customer service and/or administration experience.
- Excellent interpersonal and communication skills (written, oral and listening).
- Strong organisational skills, attention to detail and the ability to prioritise and multi-task.
- Confident IT skills and the ability to learn new systems quickly.
- A calm, resilient and professional approach, especially when working under pressure.
- A proactive mindset with a flexible, solutions-focused attitude.
Customer Service Advisor in London employer: Arena Group
Well-Dressed Tables is an exceptional employer located in Wimbledon, offering a supportive work culture that prioritises employee growth and development. As a Customer Service Advisor, you will benefit from a collaborative environment where your contributions are valued, alongside competitive working hours and opportunities for overtime. Join us to be part of a team that is dedicated to delivering outstanding customer experiences while fostering a positive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Well-Dressed Tables. Understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage multiple tasks at once. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Service Advisor, you'll need to demonstrate your ability to communicate effectively, both verbally and in writing.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience in customer service and administration, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Wimbledon. Mention specific examples of how you've handled customer queries or resolved issues in the past.
Show Off Your Organisational Skills:We love a detail-oriented candidate! In your application, give us a glimpse of your organisational skills. Talk about how you manage your time and prioritise tasks, especially when things get busy.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Arena Group
✨Know the Company Inside Out
Before your interview, take some time to research Well-Dressed Tables. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you maintained professionalism under pressure—these are key traits for a Customer Service Advisor.
✨Demonstrate Your Organisational Skills
Since the role involves managing orders and coordinating deliveries, be ready to discuss how you prioritise tasks and stay organised. You could mention specific tools or methods you use to keep track of your workload and ensure nothing slips through the cracks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company.
