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- Tasks: Be the friendly voice for customers, managing orders and resolving queries.
- Company: Join a dynamic team at Well-Dressed Tables in Wimbledon.
- Benefits: Standard hours with potential overtime, plus a supportive work environment.
- Other info: Opportunity to grow in a professional and collaborative setting.
- Why this job: Make a real difference by delivering excellent customer service every day.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
This is an office-based role in Wimbledon, working closely with our Customer Service team, warehouse and other departments. Standard working hours apply (42.5 hours per week, Monday to Friday), with the possibility of occasional overtime.
Well-Dressed Tables is seeking a professional, detail-oriented Customer Service Advisor to join our team in Wimbledon. As the first point of contact for orders and enquiries, you’ll deliver an excellent customer experience—supporting customers by telephone and email, and ensuring each order is accurately processed through to delivery.
What you’ll be doing:
- Act as the first point of contact for customer orders and enquiries.
- Take, enter and manage orders on WDT’s computer system.
- Process orders, coordinate deliveries and liaise with internal departments to ensure smooth fulfilment.
- Handle queries by phone and email, providing clear, professional responses.
- Process invoices and keep the in-house database up to date.
- Complete general administrative tasks to support the wider customer service function.
- Build and maintain strong client relationships, understanding needs and offering suitable alternatives when items are unavailable.
- Resolve customer issues promptly and professionally, following internal procedures.
- Adhere to company systems and processes to ensure a consistent workflow.
What we’re looking for:
- Customer service and/or administration experience.
- Excellent interpersonal and communication skills (written, oral and listening).
- Strong organisational skills, attention to detail and the ability to prioritise and multi-task.
- Confident IT skills and the ability to learn new systems quickly.
- A calm, resilient and professional approach, especially when working under pressure.
- A proactive mindset with a flexible, solutions-focused attitude.
Customer Service Advisor employer: Arena Group
Contact Detail:
Arena Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Well-Dressed Tables and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to sound confident and professional. Role-play common customer scenarios with a friend to sharpen your responses.
✨Tip Number 3
Be ready to showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or resolved customer issues efficiently. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Well-Dressed Tables.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role and how your past experiences have prepared you for this position.
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your excellent communication skills in your application. Keep it clear, professional, and friendly—just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arena Group
✨Know the Company Inside Out
Before your interview, take some time to research Well-Dressed Tables. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've successfully handled customer queries in the past. Be ready to demonstrate your ability to communicate clearly and professionally, both verbally and in writing.
✨Demonstrate Your Organisational Skills
Highlight your organisational abilities during the interview. Discuss how you prioritise tasks and manage multiple responsibilities. You might even want to share a specific example where your attention to detail made a difference in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential customer issues you might face and how you would resolve them. Practising these scenarios can help you feel more confident and prepared during the interview.