After Sales Manager
Hybrid (Wantage or St Ives / Remote)
Maternity Cover (14-month FTC)
Are you a highly organised, customer-focused professional with experience managing projects, client relationships, and logistics? We're looking for an After Sales Manager to join our team and play a key role in delivering exceptional service from project completion through to successful delivery and customer satisfaction.
In this varied and fast-paced role, you'll act as the primary point of contact for customers, coordinating projects, managing timelines and resources, and ensuring products are delivered efficiently, on time, and within budget. You'll work closely with sales, operations, logistics, warehouse, and technical teams to ensure a seamless customer experience.
This role can be based at either our Wantage or St Ives office, with hybrid working opportunities.
What You'll Be Doing
- Managing customer accounts and building strong, long-term client relationships
- Acting as the main point of contact throughout the project lifecycle
- Coordinating project schedules, resources, and equipment
- Ensuring projects are delivered on time, within budget, and to agreed margins
- Managing order fulfilment, dispatch, and delivery coordination
- Monitoring project progress through CRM systems and maintaining accurate records
- Liaising with warehouse and logistics teams to resolve shortages, discrepancies, or delivery issues
- Following up with customers post-delivery to ensure satisfaction and identify future opportunities
- Supporting continuous improvement and ensuring excellent service delivery at every stage
What We're Looking For
- Experience in a customer-facing project coordination, account management, or after-sales role
- Strong project management and organisational skills
- Previous exposure to warehouse, logistics, or supply chain environments would be advantageous
- Excellent communication and relationship-building skills
- Strong attention to detail and the ability to manage multiple priorities
- Proficiency with CRM and ERP systems, as well as Microsoft Office applications
- A proactive, solutions-focused approach with the ability to work independently and collaboratively
Why Join Us?
This is an excellent opportunity to join a collaborative team where you'll have the chance to make a real impact on customer experience and project delivery. You'll work across multiple departments, helping to ensure every project is completed to the highest standard while building long-lasting customer relationships.
We offer a competitive salary and an excellent benefits package designed to support your health, wellbeing, and work-life balance, including:
- 25 days annual leave plus bank holidays
- Health Care Cash Plan
- Group Personal Pension Scheme
- Health & Wellbeing Programme
- Company Sick Pay
- 24/7 Employee Assistance Helpline
- Cycle to Work Scheme
- Long Service Awards
- Ongoing training and development opportunities
- Career progression within a growing and ambitious business
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After Sales Manager (Maternity Cover) employer: Arena Group
At Arena Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where your contributions as a Facilities Manager will be valued and impactful. With a strong focus on employee wellbeing, we provide a comprehensive benefits package, ongoing training, and clear career progression opportunities, all within a supportive culture that encourages collaboration and personal growth. Join us to be part of a forward-thinking team dedicated to creating outstanding spaces while enjoying a healthy work-life balance.
