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- Tasks: Keep our hire operations running smoothly and build great customer relationships.
- Company: Join Well Dressed Tables, a leading tableware and catering equipment hire company.
- Benefits: Enjoy competitive salary, enhanced leave, healthcare plan, and employee discounts.
- Why this job: Make a real impact on exciting events while growing your skills in a supportive team.
- Qualifications: Customer service experience and strong organisational skills are a plus.
- Other info: Dynamic role with opportunities for career growth in a friendly environment.
The predicted salary is between 30000 - 40000 £ per year.
Well Dressed Tables (WDT) – part of the Arena Group Wimbledon | Full‑time | Office‑based
Are you super organised, great with people, and happiest when everything is running smoothly behind the scenes? Do you enjoy problem‑solving, building great customer relationships, and keeping operations on track? If so – you’ll fit right in at Well Dressed Tables. Well Dressed Tables is one of the UK’s leading tableware and catering equipment hire companies, supplying some of the country’s biggest hospitality, events, and catering brands. As part of the Arena Group, you’ll be joining a global events and structures powerhouse – with the stability, opportunities, and industry reputation to match. We’re now looking for a proactive, detail‑focused Losses & Customer Service Advisor to join our busy Wimbledon team.
What You’ll Be Doing
This is a varied, fast‑paced role where no two days are the same. You’ll be at the heart of keeping our hire operations running smoothly by:
- Processing losses paperwork from the warehouse, transport and checkback teams
- Inputting and updating key information in our hire management system
- Sending accurate loss notifications and invoices to customers
- Reviewing returned items and ensuring credits are raised promptly
- Investigating missing or incorrect stock returns with internal teams
- Working closely with the linen supplier and Goods In Manager to track linen usage and losses
- Supporting the Customer Service team where needed
- Liaising with customers to resolve queries or disputes in a friendly, professional way
- Ensuring our processes are followed to keep everything consistent and on track
- Keeping your workspace safe, tidy, and compliant with company Health & Safety standards
If you’re someone who loves structure, organisation, accuracy and collaboration – this role is a perfect fit.
What We’re Looking For
You’ll thrive in this role if you have:
- A background in customer service or administration
- Experience in hospitality, weddings, events or hire operations (advantageous!)
- Strong attention to detail and brilliant organisational skills
- Confidence using Microsoft Office and learning new systems
- Great communication and people skills
- A calm, adaptable approach – especially when things get busy
- The ability to multitask, prioritise and stay on top of deadlines
- A proactive mindset and a desire to find solutions
Who You Are
We’re looking for someone who is:
- Positive, flexible and quick to adapt
- A great communicator and relationship‑builder
- Resilient under pressure and able to stay calm and polite
- Curious, proactive and confident making decisions
- A real team player who supports others and collaborates well
- Keen to get stuck in and keep things moving
Why Join Well Dressed Tables?
As part of WDT and the wider Arena Group, you’ll be joining a team that supports some of the most exciting events and hospitality experiences in the UK. You’ll have the chance to grow your skills, work with friendly, supportive colleagues, and make a genuine impact on day‑to‑day operations. Here, your contribution matters – and your work keeps our clients’ events running seamlessly.
What We Offer
If you’re organised, people‑focused, and ready to play a key role in a busy, friendly operational team – we’d love to hear from you.
- Competitive base salary
- Enhanced annual leave
- Company sick pay
- Company pension scheme
- Enhanced parental leave policies
- Cycle to Work scheme
- Employee discount hub
- Healthcare cash plan
- Wellbeing resources
- Employee referral programme
Apply today and join the team at Well Dressed Tables, part of the global Arena Group.
Losses & Customer Service Advisor employer: Arena Europe, Middle East & Asia
Contact Detail:
Arena Europe, Middle East & Asia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Losses & Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Well Dressed Tables and the Arena Group. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your organisational skills and ability to handle pressure – this is key for the Losses & Customer Service Advisor role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Losses & Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and administration. We want to see how your skills align with the role of Losses & Customer Service Advisor, so don’t hold back on showcasing your relevant background!
Show Off Your Organisational Skills: Since this role is all about keeping things running smoothly, give us examples of how you've successfully managed tasks or projects in the past. We love seeing candidates who can juggle multiple responsibilities while staying calm under pressure!
Be Personable and Professional: In your written application, let your personality shine through! We’re looking for someone who can build great relationships, so a friendly tone can go a long way. Just remember to keep it professional as well – balance is key!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to consider your application thoroughly!
How to prepare for a job interview at Arena Europe, Middle East & Asia
✨Know the Company Inside Out
Before your interview, take some time to research Well Dressed Tables and the Arena Group. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues. Be ready to discuss how you keep things running smoothly, especially in a fast-paced environment.
✨Demonstrate Your Customer Service Expertise
Think of specific instances where you've gone above and beyond for a customer. Highlight your communication skills and how you handle disputes or queries professionally. This will resonate well with the team at Well Dressed Tables, who value great customer relationships.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows that you're proactive and genuinely interested in contributing to the team.