VIP Account Manager/Player Acquisition in City of London

Overview

We are seeking a dynamic, driven individual to join the elite VIP Team within our rapidly growing Web 3 crypto casino division. The VIP A/M will be responsible for managing VIP relations, increasing loyalty and providing exceptional levels of support for our highest value VIP customers.

Key Responsibilities

• Act as the primary point of contact for VIP clients, ensuring exceptional service. Build and maintain strong, long-term relationships with high-value clients.
• Identify opportunities for upselling and cross selling products and services. Monitor client activity to proactively address potential churn risks.
• Providing regular and clear updates on the performance of your VIP accounts to key business stakeholders.
• Co-ordinate with internal teams to ensure VIP clients receive prioritised support and access to exclusive offerings
• Handle high-stakes or sensitive client issues with professionalism and discretion.
• Provide feedback and ideas for internal processes to ensure a smooth operation of the VIP Team.
• Review and keep up to date with industry trends and best practices in Web3/casino gaming and player engagement, to inform our own VIP strategy.
• Keeping up to date with regulatory requirements and compliance standards to ensure all VIP and loyalty initiatives adhere to legal and ethical guidelines.
• This role will require flexibility on hours to work shift patterns (early/late) and will include some weekends

Qualifications & Experience

• Proven track record of success in a sales or high level customer support role
• Exceptional communication and interpersonal skills, with the ability to interact effectively with highly demanding VIP players, as well as colleagues and stakeholders at all levels.
• An ability to work in a fast paced, high-pressure environment.
• A solid understanding of casino gaming mechanics, player psychology, and monetization strategies.
• Strong analytical skills and proficiency in interpreting player data and engagement metrics to deliver actionable insights.
• Outstanding written English.
• Would suit graduates looking for sales/finance opportunities