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- Tasks: Log and manage technical incidents while providing top-notch service to clients.
- Company: Join a global Professional Services firm with a focus on innovation.
- Benefits: Earn £24,000 per year, with potential salary increase and remote work flexibility.
- Why this job: Kickstart your career in tech with training and real-world experience.
- Qualifications: Previous customer service experience and strong communication skills are a plus.
- Other info: Great opportunity for career growth with a chance of permanent employment.
The predicted salary is between 24000 - 24800 £ per year.
Our client, a global Professional Services firm, is looking for Junior Helpdesk Analysts to join their Operations and Service Support Team. The successful candidates will provide the primary, day‑to‑day interface to services through the Intelligent Service Desk and will be responsible for logging, triaging, and assigning technical incidents before managing their flow to resolution. The Analysts will also play an active role in proactive management of incidents, removing blockers and ensuring both client and internal stakeholders are well represented and receive the best level of service.
Location: Work from home
Salary: £24,000 per annum (increasing to £24,800 from April 2026)
Working Hours: Standard office hours
Start Date: ASAP
Contract: Fixed‑term contract with a strong likelihood of becoming permanent
Eligibility: Candidates need to be SC cleared. Our client will complete the clearance if you do not hold a SC certificate, but you must have a minimum of five years UK residency.
Responsibilities:
- Accountable for logging incidents via ServiceNow, email or telephone.
- Assign incident tickets to the most appropriate resolution resource based on availability, incident severity and SLA.
- Rapidly assess incident severity using available information and severity criteria.
- Handle simple admin requests such as new user setup and password reset.
- Gather, collate and generate reports across incident management and other service activities.
- Contribute to the development, evolution and embedding of the operating model and its processes, ensuring they comply with related standards and principles.
Essential Skills & Experience Required:
- Some previous experience within a helpdesk, call centre or customer service role.
- Outstanding and confident communication skills.
- Some IT/Tech knowledge or interest is an advantage, although not essential.
- Attention to detail and organisational skills.
- Problem‑solving and troubleshooting abilities.
- All training will be provided; this is a trainee position.
Junior Helpdesk Analyst - Remote employer: Arena do Tempo - Celebrants in Portugal
Contact Detail:
Arena do Tempo - Celebrants in Portugal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Helpdesk Analyst - Remote
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for helpdesk roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Show off your skills! If you have any relevant tech knowledge or experience, make sure to highlight it during interviews. Even if it's just a keen interest, let them know you're eager to learn and grow.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us!
We think you need these skills to ace Junior Helpdesk Analyst - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Helpdesk Analyst role. Highlight any previous helpdesk or customer service experience, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great fit. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Tech Savvy: Even if you don’t have extensive IT knowledge, showing an interest in tech can set you apart. Mention any relevant tools or software you’ve used, or express your eagerness to learn more about incident management systems like ServiceNow.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Arena do Tempo - Celebrants in Portugal
✨Know Your Tech Basics
Even if you’re not a tech whiz, having a basic understanding of IT concepts can really help. Brush up on common helpdesk issues like password resets and user setups. This will show your potential employer that you're keen and ready to learn!
✨Practice Your Communication Skills
As a Junior Helpdesk Analyst, you'll need to communicate clearly and confidently. Try role-playing common scenarios with a friend or family member. This will help you articulate your thoughts better during the interview and demonstrate your customer service skills.
✨Familiarise Yourself with ServiceNow
If you can, take some time to explore ServiceNow or similar ticketing systems. Understanding how incidents are logged and managed will give you an edge. Even mentioning this knowledge in your interview can impress the hiring team!
✨Show Your Problem-Solving Mindset
Be prepared to discuss how you've tackled challenges in the past. Think of examples where you identified a problem and took steps to resolve it. This will highlight your troubleshooting abilities and show that you can think on your feet.