Fraud Investigations Manager in City of London

Fraud Investigations Manager

Our client is seeking an experienced and proactive Fraud Manager to oversee the bank’s fraud prevention, detection and investigation functions. This role will take full ownership of the fraud management framework, ensuring an effective balance between fraud risk mitigation and an exceptional client experience.

Location: London (5 days in office)

Rate: Up to £90k DOE

Hours: Standard Business Hours

Start: February 2026

Duration: Permanent

Responsibilities

• Lead and manage day‑to‑day fraud investigation and detection activities, ensuring cases are resolved effectively and within required timeframes.
• Oversee fraud monitoring processes, ensuring regular review of accounts and transactions to quickly identify and respond to potential fraudulent activity.
• Analyse fraud trends and develop actionable insights, reports and KPIs to support strategic decision‑making.
• Serve as the primary escalation point for fraud‑related queries and emerging risks, escalating issues to senior management when necessary.
• Conduct regular root‑cause analyses to identify systemic control weaknesses and implement corrective actions to prevent recurrence.
• Drive fraud prevention initiatives, delivering process and system enhancements across the bank’s product lines.
• Work closely with Risk, Compliance and Legal teams to align all activities with the Financial Crime and Risk Framework and meet regulatory expectations.
• Collaborate with Transaction Monitoring and CDD teams to maintain a consistent and coordinated approach to client and transaction risk management.
• Oversee fraud MI reporting, ensuring accurate, high‑quality data is provided for Board and ExCo reporting packs.
• Identify process gaps and design improved controls to mitigate fraud risks.
• Ensure all regulatory and contractual SLAs related to fraud management are consistently achieved or exceeded.
• Support training and awareness initiatives to strengthen fraud‑risk culture across the organisation.

Essential Skills & Experience Required

• Strong understanding of fraud typologies, red flags and investigative techniques across both retail and corporate payment environments.
• Proven experience using the RCMS system is essential.
• Direct interaction experience with Pay.UK is essential.
• Extensive background in fraud prevention, investigation and detection within a UK‑regulated financial institution, fintech or payments firm.
• Experience with LexisNexis / ThreatMetrix solutions would be highly advantageous.
• Demonstrated ability to develop, lead or enhance fraud frameworks and deliver process or technology improvements.
• Experience engaging with internal and external stakeholders, including law enforcement and regulatory bodies.
• Solid understanding of AML, CTF and fraud risk within a Three Lines of Defence model, ideally within Financial Crime Operations.
• Excellent analytical, communication and stakeholder‑management skills, with the ability to influence across multiple business areas.
• Competence in producing MI and data‑driven reports to support senior management decision‑making.
• A solutions‑focused mindset with the ability to balance regulatory requirements with commercial and operational considerations.