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- Tasks: Lead day-to-day operations and ensure high-quality service delivery for a key client.
- Company: Major UK consultancy with a focus on operational excellence.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a significant impact in the Financial Services sector.
- Qualifications: Strong leadership experience in service delivery and financial services required.
- Other info: Contract role until 2026 with excellent career advancement potential.
The predicted salary is between 72000 - 108000 £ per year.
Our client, a major UK consultancy, is looking for a Senior Operations Lead to be responsible for day-to-day operational delivery of the service to a key client. Based out of their offices in central Bradford, you will be expected to ensure consistent, high-quality execution across all in-scope service areas whilst also managing performance, coordinating teams, resolving issues, and maintaining a stable and professional service. Candidates will need to have a strong background in Financial Services, in particular within the Review/Remediation space. This role is a contract position expected to run until the end of 2026 and will be working on a hybrid basis of 3 days in central Bradford and 2 remote.
Operational Delivery Leadership
- Lead day-to-day delivery activity across all service areas.
- Ensure service levels, KPIs, and quality expectations are consistently met.
- Oversee Service Delivery, Complaints & Appeals, Risk & Controls, MI & Planning and Quality functions.
- Maintain daily production rhythms, operational huddles, and issue-management routines.
Client & Stakeholder Management
- Act as the primary operational contact for the client.
- Manage real-time issues, escalations, and operational queries.
- Attend leadership meetings, performance reviews and operational forums.
- Provide timely, clear updates on risks, blockers, and operational performance.
Team Leadership & People Management
- Lead multi-disciplinary UK teams delivering the service.
- Work with the Engagement Manager to monitor quality, resourcing, utilisation, and budgets.
- Drive clarity of accountability and eliminate duplication across operational roles.
- Reinforce a culture of discipline, delivery focus and continuous improvement.
Risk, Control & Quality Management
- Ensure consistent application of controls, standards and audit requirements.
- Drive root-cause analysis and quality remediation.
- Ensure accurate reporting, forecasting and performance MI.
Mobilisation & Change Implementation
- Support mobilisation and transition of new services or scope changes.
- Coordinate operational readiness and ensure smooth transition into BAU.
- Work with PMO and Delivery Office teams to embed change effectively.
Required Skills & Experience
- Strong operational leadership in service delivery environments within Financial Services.
- Proven ability to manage real-time service challenges under pressure.
- Experience leading multi-disciplinary and geographically dispersed teams.
- Strong stakeholder management and communication skills.
- Analytical capability to interpret MI and identify performance improvements.
- Understanding of quality frameworks, operational controls and managed services environments.
Senior Director of Operations in Bradford employer: Arena do Tempo - Celebrants in Portugal
Contact Detail:
Arena do Tempo - Celebrants in Portugal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director of Operations in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the Financial Services sector, especially those who have experience in operational roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational delivery and team management. We recommend using the STAR method to structure your answers, showcasing your leadership skills and problem-solving abilities.
✨Tip Number 3
Stay updated on industry trends and challenges in the Review/Remediation space. This knowledge will not only impress interviewers but also help you engage in meaningful conversations with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we often have exclusive opportunities that you won’t find elsewhere.
We think you need these skills to ace Senior Director of Operations in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Director of Operations role. Highlight your experience in operational leadership, especially within Financial Services, and showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've managed service delivery and led teams in the past, and don’t forget to express your enthusiasm for the opportunity.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership experience. Talk about how you've successfully led multi-disciplinary teams and managed real-time service challenges. We want to see your ability to drive performance and maintain high-quality standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Arena do Tempo - Celebrants in Portugal
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of operational delivery, especially in the Financial Services sector. Be ready to discuss specific examples from your past experiences where you've successfully managed service delivery and resolved real-time issues.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading multi-disciplinary teams. Think of instances where you’ve driven accountability and improved performance. Highlight how you foster a culture of discipline and continuous improvement within your teams.
✨Master Stakeholder Management
Since this role involves acting as the primary operational contact for clients, be prepared to discuss your approach to stakeholder management. Share examples of how you've effectively communicated updates and managed expectations during challenging situations.
✨Demonstrate Analytical Thinking
Be ready to showcase your analytical skills by discussing how you've interpreted management information (MI) to identify performance improvements. Prepare to explain your understanding of quality frameworks and how you've applied them in previous roles.