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- Tasks: Serve customers with a smile and ensure their fish and chip dreams come true.
- Company: Join Fish’n’Chick’n, a family-run business passionate about sustainable fish and chips since 1923.
- Benefits: Enjoy flexible working, staff discounts, career progression, and online training to boost your CV.
- Why this job: Be part of a team that values customer satisfaction and sustainability while having fun at work.
- Qualifications: A willingness to learn, enthusiasm for service, and previous experience is a plus.
- Other info: Shifts include days, evenings, and weekends based on business needs.
Churchill / FishnChickn, Team Member; Location
£7.55 – £12.21 an hour
We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers fish and chip dreams come true,
offering
exceptional customer service by following our core values and behaviours.
Team Members are responsible at all times for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service and cleanliness, taking care to ensure total customer satisfaction.
The role would invovle a mixture of day and evening shifts including weekends, depending on the business needs.
Main Responsibilities:
– To ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner
– Assembling orders fro takeaway, Click & Collect and Delivery via our \’My Chippy\’ app
– Assisting Managers and Fryers to prepare food
– Supporting good food hygiene practices
– Supporting best practise for Health & Safety
Skills & Attributes:
– Willingness to learn and grow
– An enthusiastic approach to delvier great service and a drive for customer satisfaction
– Feel at ease to interact with customers
– Previous experience in a similar environment would be an advantage
Benefits:
– Opportunities for career progression
– Recognition rewards
– Online training and personal development, a great way to improve your CV!
– Staff discounts
– Flexible working options
– 28 days holiday, inclusive of bank holidays
At Fish’n’Chick’n, our journey began way back in the early 1920s when Great Grandpa Harold, and wife Dorothy painstakingly saved all the money he earned from mining and playing amateur cricket for Accrington and moved from the north to Essex to buy their first ever fish and chip shop in in Romford, in 1923. Three generations of our family later, it’s safe to say we’re fish and chip super geeks through and through!
We believe that nothing makes memories like fish and chips. It connects us to each other in such a special way, bringing to life moments from our childhood and beyond. We think that the buying and eating of fish and chips should be a family affair, but we don’t think this should be at the expense of the environment, people and communities.
The health of the oceans and future fish stocks is very important to us as we can only thrive as a business if the seas and oceans and fish within them continue to thrive. That is why we only source fish from sustainable fishing sources and our fresh Red Tractor Approved Shropshire Chickens are barn reared. We also recycle our waste oil into Bio Diesel and our packaging is made of recycled material and or biodegradable.
We are a family business that deeply cares about its people. Our business is nothing without you! We put just as much passion into your development and happiness as we do our delicious fish and chips!!
Join our family, and become a fish and chip superhero……
Team Member employer: AREA 2 – North
Contact Detail:
AREA 2 – North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the company's history and values. Understanding Fish’n’Chick’n's commitment to sustainability and customer satisfaction will help you connect with the team during your interview.
✨Tip Number 2
Prepare to demonstrate your customer service skills. Think of examples from previous roles where you went above and beyond for a customer, as this aligns perfectly with the expectations for a Team Member.
✨Tip Number 3
Show enthusiasm for the role by discussing your willingness to learn and grow within the company. Highlighting your eagerness to take on new responsibilities can set you apart from other candidates.
✨Tip Number 4
Be ready to talk about your availability. Since the role involves a mix of day and evening shifts, being flexible with your schedule can make you a more attractive candidate for the position.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Member position. Tailor your application to highlight how your experience aligns with their expectations.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service and your willingness to learn. Mention any previous experience in similar roles and how it has prepared you for this position.
Highlight Relevant Skills: Emphasise skills that are particularly relevant to the role, such as teamwork, communication, and food hygiene practices. Use specific examples from your past experiences to demonstrate these skills.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism.
How to prepare for a job interview at AREA 2 – North
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the food industry. A positive attitude can go a long way in making a great impression, especially in a role that revolves around creating memorable experiences for customers.
✨Know the Company Values
Familiarise yourself with Fish’n’Chick’n’s core values and sustainability practices. Being able to discuss how you align with these values during the interview will demonstrate your commitment to the company and its mission.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with difficult customers or maintaining cleanliness during busy shifts. Think of examples from past experiences that showcase your problem-solving skills and ability to work under pressure.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about career progression opportunities or training programmes. It shows your interest in the role and your desire to grow within the company.