Team Member - Guest Experience Lead in Inverness
Team Member - Guest Experience Lead

Team Member - Guest Experience Lead in Inverness

Inverness Full-Time 10 - 12 £ / hour (est.) No home office possible
Go Premium
A

At a Glance

  • Tasks: Be the friendly face that welcomes guests and ensures a smooth experience.
  • Company: Join KFC, a beloved brand serving communities since 1939.
  • Benefits: Earn up to £12.21, enjoy free food on shift, and a 25% staff discount.
  • Why this job: Make a real impact by creating memorable experiences for our guests.
  • Qualifications: Great communication skills and a knack for problem-solving.
  • Other info: We celebrate individuality and support your career growth.

The predicted salary is between 10 - 12 £ per hour.

WELCOME TO KFC. HOME OF THE REAL ONES. We sell the world’s best chicken. We’ve done it for a long time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing: that you be you. Because that makes us, us.

ABOUT THE ROLE

You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.

WHAT WILL YOU SPEND YOUR TIME DOING?

  • Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
  • Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
  • Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
  • Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
  • Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.

WHAT WE'D LOVE FROM YOU

  • Talk the talk. Great communication — friendly, clear, and confident with everyone.
  • Think fast. You don’t freeze when stuff goes wrong — you fix it.
  • Tech savvy. You know your way around digital ordering and can show guests how it works without stress.

KEEPING IT REAL

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

WHAT'S IN IT FOR YOU:

  • Pay rate: Up to £12.21
  • Free food and drink on shift
  • 25% staff discount

KFC FOR EVERYONE

Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.

READY? We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

Team Member - Guest Experience Lead in Inverness employer: Area 1 - Niall Feighan

At KFC, we pride ourselves on being more than just a workplace; we are a community that values individuality and ambition. As a Team Member - Guest Experience Lead, you will enjoy a vibrant work culture that encourages personal growth and offers unique benefits such as free meals during shifts and a generous staff discount. With a commitment to inclusivity and support for all employees, KFC is an excellent employer for those looking to build a rewarding career while being their authentic selves.
A

Contact Detail:

Area 1 - Niall Feighan Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Team Member - Guest Experience Lead in Inverness

✨Tip Number 1

Be yourself! When you walk into that interview, let your personality shine through. KFC values authenticity, so don’t be afraid to show them who you really are.

✨Tip Number 2

Know the menu inside out! Familiarise yourself with KFC’s offerings and be ready to chat about your favourites. This shows you’re genuinely interested and can help guests feel welcome.

✨Tip Number 3

Practice your communication skills. Whether it’s answering questions or handling complaints, being clear and friendly is key. Role-play with a mate to get comfortable!

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need to prepare for your interview right there.

We think you need these skills to ace Team Member - Guest Experience Lead in Inverness

Customer Service Skills
Communication Skills
Problem-Solving Skills
Tech Savvy
Adaptability
Teamwork
Time Management
Attention to Detail
Conflict Resolution
Positive Attitude
Multitasking

Some tips for your application 🫡

Be Yourself: At StudySmarter, we believe in authenticity. When you're writing your application, let your personality shine through! Share your unique experiences and what makes you, well, you!

Know the Role: Make sure you read the job description carefully. Highlight how your skills and experiences align with what we're looking for in a Guest Experience Lead. Show us that you understand the role and are excited about it!

Keep it Clear and Friendly: Use clear and friendly language in your application. We want to see your communication skills right from the start. Remember, great communication is key to making our guests feel welcome!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our community!

How to prepare for a job interview at Area 1 - Niall Feighan

✨Be the Friendly Face

Since you'll be the first point of contact for guests, practice your warm greetings and friendly smiles. Think about how you can make someone feel welcome right from the start. Maybe even role-play with a friend to get comfortable with your approach!

✨Know Your Stuff

Familiarise yourself with the menu and any current promotions. Being able to answer questions confidently will show that you're prepared and genuinely interested in the role. You could even try quizzing yourself or asking someone to test your knowledge!

✨Tech Savvy is Key

Brush up on your digital ordering skills. If you're not already familiar with kiosks or apps, take some time to explore them. Practising how to guide someone through the process will help you feel more at ease during the interview.

✨Stay Cool Under Pressure

Think about scenarios where things might go wrong and how you'd handle them. Practising calm responses to potential complaints or issues will demonstrate your problem-solving skills. You could even write down a few examples to share during your interview!

Team Member - Guest Experience Lead in Inverness
Area 1 - Niall Feighan
Location: Inverness
Go Premium

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

A
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>