At a Glance
- Tasks: Be the friendly face of our leisure centre, providing top-notch customer service and administrative support.
- Company: Join Ards and North Down Borough Council, a community-focused organisation.
- Benefits: Enjoy a competitive salary and gain valuable experience in a vibrant environment.
- Other info: Great opportunity for career growth and on-the-job training.
- Why this job: Make a difference in your community while developing essential skills for your future.
- Qualifications: 5 GCSEs (Grades A-C) or equivalent; experience in leisure industry preferred.
The predicted salary is between 24000 - 28000 £ per year.
ARDS AND NORTH DOWN BOROUGH COUNCIL
Directorate: Active and Healthy Communities
Section: Leisure
Location: Ards Blair Mayne Wellbeing and Leisure Complex (ABMWLC)
Responsible to: Facility Services & Administration Officer
Salary Scale: Scale 4 (Single point)
Car user status: Casual
PURPOSE AND FUNCTION OF THE POST
The Receptionist/Administration Associate acts as the first point of contact for members of the public requiring leisure services and is required to enhance and protect the reputation and public profile of Ards and North Down Borough Council. The post holder is required to provide a wide range of reception, administrative and financial tasks for the Leisure section of Community and Wellbeing Directorate and exercise a high standard of customer care.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- To provide high quality customer care service at reception, including dealing with enquiries by telephone and at the reception desk.
- Operation of the phone system, voicemail system and forwarding calls/messages as required.
- To take payments/issue tickets/issue bands to all customers for all centre facilities.
- To ensure access control measures are followed, and all customers are adhering to the relevant systems that are in place.
- To take various methods of payment, including cash, card, cheques and invoice payments.
- Reconcile this with the front desk management system, complete banking reconciliation at the end of each shift and deal with any other monies including floats.
- Responsible for issuing receipts for cash, cheques and card payments received, preparing and recording these on the shift reconciliation sheet.
- To take bookings using the computerised booking system for various activities and functions, parties, meetings, sports bookings within the complex.
- To take booking enquiries for large events and block bookings and pass on to management.
- To take cancellation forms and ensure these are passed to management.
- To provide information to customers regarding all facilities and activities in the centre, including membership packages available.
- To take membership details and issue new cards to members, including full membership, PARS members, Active Aging and Buddy Cards.
- Make appointments and class bookings for inductions and fitness classes, interacting with new and existing customers ensuring a high level of satisfaction and service delivery.
- To provide administration support within back-office functions such as financial administration invoicing, membership administration, end of month reports, daily, weekly financial reports.
- To maintain a high level and continuous development of knowledge on the organisation and industry, staying abreast of developments in the Leisure Industry both locally and nationally.
- To maintain administration records as required, including management of lost and found, external contractor sign in, casual gym use records.
- To ensure that all documentation is completed thoroughly and accurately, managing and maintaining these in line with GDPR guidelines.
- To use the PA system appropriately.
- To sell consumables, replenish consumables stock and keep an inventory of stock levels to report to management.
- To issue hire equipment.
- To be knowledgeable of the complex first aid procedures and emergency evacuation procedures.
- In the event of an emergency ensure that the reception area is safe, money is secured and that customers are informed and guided appropriately.
- To contact emergency services, guided by management in the event of an emergency.
- To assist with the maintenance of applicable quality standard awards to ensure that the industry best practice systems are in place QUEST.
- To deal with compliments and complaints in line with the council customer complaints policy.
- To comply and promote equality, health and safety in accordance with Council Policies and legal requirements, ensuring a safe, inclusive facility for all.
- Responsibility for on-the-job training for members of administration, reception, other departments and work experience students.
- To undertake any other appropriate duties as may be allocated from time to time in accordance with the general nature of the post.
PERSON SPECIFICATION
The person specification provides information on the qualifications, experience, knowledge and skills required to carry out the duties of the post. The essential criteria will be used for shortlisting and as part of the selection process.
QUALIFICATIONS
Essential: 5 GCSEs (Grades A-C) or equivalent
EXPERIENCE
Essential:
- Experience of working within a Leisure Industry
- Experience of utilising leisure management software packages e.g. XN Leisure, Cascade, Legend
- Cash handling experience including bank lodgements and reconciliation
- Experience of using MS Office particularly Excel
Desirable:
- Experience of working alongside External partners e.g. the Public Health Agency
KEY SKILLS & ABILITIES
- High level of written and verbal communication skills.
- Good interpersonal skills.
- Ability to produce accurate work to tight deadlines.
- Ability to pay attention to detail.
- Good organisational skills.
- To be a good team worker.
The selection panel reserves the right to enhance the shortlisting criteria to facilitate the process when necessary.
Leisure Reception/Administration Associate JBLE1_NI in Newtownards employer: Ards and North Down Borough Council
Ards and North Down Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee development and community engagement. As a Leisure Reception/Administration Associate at the Ards Blair Mayne Wellbeing and Leisure Complex, you will enjoy a dynamic environment where your contributions directly enhance public wellbeing, alongside opportunities for professional growth and a commitment to maintaining high standards of customer care.
Contact Details:
Ards and North Down Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Reception/Administration Associate JBLE1_NI in Newtownards
✨Tip Number 1
Get to know the company! Research Ards and North Down Borough Council and their leisure services. This will help you tailor your conversation during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills. Since you'll be the first point of contact, think about how you would handle different scenarios with customers. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to leisure services. This could give you insider info and maybe even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Leisure Reception/Administration Associate JBLE1_NI in Newtownards
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you’ve dealt with enquiries and complaints in the past, especially in a leisure setting. Remember, first impressions count!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do at the reception desk!
Tailor Your Application:Don’t just send a generic application! Tailor it to the Leisure Reception/Administration Associate role. Mention specific skills from the job description, like your experience with leisure management software or cash handling.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at Ards and North Down Borough Council
✨Know Your Customer Care Basics
Since this role is all about providing top-notch customer service, brush up on your customer care skills. Think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you would handle different scenarios at the reception.
✨Familiarise Yourself with Leisure Management Software
Get to know the leisure management software mentioned in the job description, like XN Leisure or Cascade. If you have experience with similar systems, be prepared to talk about it. Showing that you can quickly adapt to new technology will impress the interviewers.
✨Demonstrate Your Financial Acumen
This position involves handling payments and reconciling cash. Brush up on your financial skills and be ready to explain how you’ve managed cash handling in previous roles. You might even want to prepare for questions about how you would ensure accuracy in financial transactions.
✨Show Enthusiasm for the Leisure Industry
Stay updated on trends and developments in the leisure industry. During the interview, express your passion for promoting health and wellbeing through leisure services. This will show that you’re not just looking for any job, but that you genuinely care about contributing to the community.
