At a Glance
- Tasks: Provide a warm welcome and information to visitors while handling enquiries and administrative duties.
- Company: Join a vibrant team in the tourism sector, promoting local attractions.
- Benefits: Flexible part-time hours, valuable experience, and training provided.
- Other info: Must be available for weekends and public holidays; great for students!
- Why this job: Be the face of tourism and make a difference in your community!
- Qualifications: 5 GCSEs including English and Maths; customer service experience preferred.
The predicted salary is between 11 - 16 £ per hour.
Temporary Part-Time Visitor Ambassador
DIRECTORATE: Place and Prosperity
DEPARTMENT: Tourism
LOCATION: Various locations within the Borough
REPORTS TO: Visitor Services Co-ordinator
SALARY SCALE: SCP 8
Purpose and Function of the Post
The post holders will be responsible for the provision of an efficient and comprehensive information and welcome service including, but not limited to, handling enquiries, clerical, administrative and cashier duties where appropriate. The post will have a primary location at either Cockle Row Cottages, Groomsport, or The Moat, Donaghadee, but may also involve working at other centres in Bangor, Newtownards, other parts of the Borough and occasionally elsewhere.
Principal Duties and Responsibilities
- To deal with all enquiries from the public or outside bodies and to provide advice and information in connection with visitor services and events as appropriate.
- To maintain suitable statistics and records of enquiries as management information.
- To provide administrative support as required including updating Excel database and Word document reports.
- To assist in the delivery of Tourism publicity and promotional material to various outlets locally as required.
- To attend promotions, exhibitions and receptions as required.
- To be responsible for the opening and closing of the premises and if required, to act as key holder.
- To carry out light cleaning duties as and when required.
- For all roles excluding the Moat, candidates will be required to operate an EPOS till, credit card facilities and process ticket sales as required, deal with stock deliveries, assist pricing and merchandising retail items, and balance cash handling and associated duties such as float checks.
- To undertake any other duties that reflect the status, purpose, and function of this post.
- To comply with and promote equality and health and safety in accordance with Council Policies and legal requirements.
NOTE: Availability to work weekends and Public Holidays is essential.
Employee Specification
Essential:
- CATEGORY QUALIFICATIONS: 5 GCSEs at grades AC (or equivalent) including English and Maths.
Desirable:
- None specified.
Essential:
- CATEGORY EXPERIENCE: One year's experience in a customer service role dealing with the public.
Desirable:
- One year's experience in a customer service role dealing face to face with the public in a Tourism-related or front of house function.
Essential:
- CATEGORY KEY SKILLS & ABILITIES: Excellent customer focus skills. High level of written and verbal communication skills.
Desirable:
- Proficient in use of Outlook, Excel and Word.
Essential:
- CATEGORY OTHER REQUIREMENTS: Ability to work weekends and Public Holidays. A valid driving licence with access to a form of transport that will allow fulfilment of the duties of the post, or have access to a suitable form of transport which will enable the post holder to meet the requirements of the post. Hold Basic Food Hygiene Certificate or be prepared to obtain the Certificate specifically for the Cockle Row Cottages post. The above alternative (access to a suitable form of transport) is a reasonable adjustment specifically for applicants with disabilities, who as a result of their disability, are unable to hold a valid driving licence.
The selection panel reserves the right to enhance the shortlisting criteria to facilitate the process when necessary.
Rota and Shift Patterns
Currently there are 2 temporary posts available in the Moat, Donaghadee.
The Moat, Donaghadee 12 hours, alternate weekends, 2 May 27 September 2026.
Week 1
- Post 1: Saturday 10am‐4pm, Sunday 10am‐4pm (12 hours total).
- Post 2: Saturday 10am‐4pm, Sunday 10am‐4pm (12 hours total).
- Post 3: Rest Saturday and Sunday (0 hours).
- Post 4: Rest Saturday and Sunday (0 hours).
Week 2
- Post 1: Rest Saturday and Sunday (0 hours).
- Post 2: Rest Saturday and Sunday (0 hours).
- Post 3: Saturday 10am‐4pm, Sunday 10am‐4pm (12 hours total).
- Post 4: Saturday 10am‐4pm, Sunday 10am‐4pm (12 hours total).
Successful candidates will be provided with training in advance of 1 May 2026.
Visitor Ambassador in Donaghadee employer: Ards and North Down Borough Council
As a Visitor Ambassador, you will join a dynamic team dedicated to enhancing the visitor experience across various beautiful locations within the Borough. Our organisation fosters a supportive work culture that values customer service excellence and offers opportunities for personal growth through training and development. With flexible working hours and the chance to engage with the community, this role is perfect for those seeking meaningful employment in a vibrant tourism environment.
Contact Details:
Ards and North Down Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Ambassador in Donaghadee
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Ards and North Down Borough Council who are looking for fresh talent for roles like Visitor Ambassador.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Ards and North Down Borough Council and give you a leg up for your Visitor Ambassador application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Visitor Ambassador openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Visitor Ambassador in Donaghadee
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Visitor Ambassador role at Ards and North Down Borough Council.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Visitor Ambassador position at Ards and North Down Borough Council.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Ards and North Down Borough Council.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Ards and North Down Borough Council's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Visitor Ambassador.
How to prepare for a job interview at Ards and North Down Borough Council
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Ards and North Down Borough Council.
