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- Tasks: Provide a warm welcome and information to visitors while handling enquiries and administrative duties.
- Company: Join a vibrant team in the tourism sector, promoting local attractions.
- Benefits: Flexible part-time hours, valuable experience, and training provided.
- Why this job: Be the face of tourism and make a difference in your community!
- Qualifications: 5 GCSEs including English and Maths; customer service experience preferred.
- Other info: Must be available for weekends and public holidays; great for students!
The predicted salary is between 11 - 16 £ per hour.
Temporary Part-Time Visitor Ambassador
DIRECTORATE: Place and Prosperity
DEPARTMENT: Tourism
LOCATION: Various locations within the Borough
REPORTS TO: Visitor Services Co-ordinator
SALARY SCALE: SCP 8
Purpose and Function of the Post
The post holders will be responsible for the provision of an efficient and comprehensive information and welcome service including, but not limited to, handling enquiries, clerical, administrative and cashier duties where appropriate. The post will have a primary location at either Cockle Row Cottages, Groomsport, or The Moat, Donaghadee, but may also involve working at other centres in Bangor, Newtownards, other parts of the Borough and occasionally elsewhere.
Principal Duties and Responsibilities
- To deal with all enquiries from the public or outside bodies and to provide advice and information in connection with visitor services and events as appropriate.
- To maintain suitable statistics and records of enquiries as management information.
- To provide administrative support as required including updating Excel database and Word document reports.
- To assist in the delivery of Tourism publicity and promotional material to various outlets locally as required.
- To attend promotions, exhibitions and receptions as required.
- To be responsible for the opening and closing of the premises and if required, to act as key holder.
- To carry out light cleaning duties as and when required.
- For all roles excluding the Moat, candidates will be required to operate an EPOS till, credit card facilities and process ticket sales as required, deal with stock deliveries, assist pricing and merchandising retail items, and balance cash handling and associated duties such as float checks.
- To undertake any other duties that reflect the status, purpose, and function of this post.
- To comply with and promote equality and health and safety in accordance with Council Policies and legal requirements.
NOTE: Availability to work weekends and Public Holidays is essential.
Employee Specification
Essential:
- CATEGORY QUALIFICATIONS: 5 GCSEs at grades AC (or equivalent) including English and Maths.
Desirable:
- None specified.
Essential:
- CATEGORY EXPERIENCE: One year's experience in a customer service role dealing with the public.
Desirable:
- One year's experience in a customer service role dealing face to face with the public in a Tourism-related or front of house function.
Essential:
- CATEGORY KEY SKILLS & ABILITIES: Excellent customer focus skills. High level of written and verbal communication skills.
Desirable:
- Proficient in use of Outlook, Excel and Word.
Essential:
- CATEGORY OTHER REQUIREMENTS: Ability to work weekends and Public Holidays. A valid driving licence with access to a form of transport that will allow fulfilment of the duties of the post, or have access to a suitable form of transport which will enable the post holder to meet the requirements of the post. Hold Basic Food Hygiene Certificate or be prepared to obtain the Certificate specifically for the Cockle Row Cottages post. The above alternative (access to a suitable form of transport) is a reasonable adjustment specifically for applicants with disabilities, who as a result of their disability, are unable to hold a valid driving licence.
The selection panel reserves the right to enhance the shortlisting criteria to facilitate the process when necessary.
Rota and Shift Patterns
Currently there are 2 temporary posts available in the Moat, Donaghadee.
The Moat, Donaghadee 12 hours, alternate weekends, 2 May 27 September 2026.
Week 1
- Post 1: Saturday 10am‐4pm, Sunday 10am‐4pm (12 hours total).
- Post 2: Saturday 10am‐4pm, Sunday 10am‐4pm (12 hours total).
- Post 3: Rest Saturday and Sunday (0 hours).
- Post 4: Rest Saturday and Sunday (0 hours).
Week 2
- Post 1: Rest Saturday and Sunday (0 hours).
- Post 2: Rest Saturday and Sunday (0 hours).
- Post 3: Saturday 10am‐4pm, Sunday 10am‐4pm (12 hours total).
- Post 4: Saturday 10am‐4pm, Sunday 10am‐4pm (12 hours total).
Successful candidates will be provided with training in advance of 1 May 2026.
Visitor Ambassador in Donaghadee employer: Ards and North Down Borough Council
Contact Detail:
Ards and North Down Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Ambassador in Donaghadee
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the organisation's tourism initiatives. This will help you tailor your responses and show that you're genuinely interested in being a Visitor Ambassador.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with the public, think of some scenarios where you might need to handle enquiries or complaints. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the organisation well.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through our platform. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace Visitor Ambassador in Donaghadee
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked face-to-face with the public. We want to see how you can bring that excellent customer focus to the role of Visitor Ambassador!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your relevant skills and experiences that align with the job description. It shows us you're genuinely interested and have done your homework!
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like you'll need when dealing with visitors!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ards and North Down Borough Council
✨Know Your Role
Make sure you understand the responsibilities of a Visitor Ambassador. Familiarise yourself with the key duties like handling enquiries and providing information about local attractions. This will help you answer questions confidently during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about interacting with the public, be ready to share examples from your past experiences where you excelled in customer service. Highlight any specific situations where you went above and beyond to assist someone.
✨Brush Up on Your Tech Skills
You’ll need to use tools like Excel and Word, so it’s a good idea to demonstrate your proficiency with these applications. Consider bringing a small portfolio showcasing any relevant documents or reports you've created in the past.
✨Be Ready for Scenario Questions
Prepare for hypothetical questions that might ask how you would handle certain situations, like dealing with a difficult visitor or managing multiple enquiries at once. Practising these scenarios can help you think on your feet during the interview.