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- Tasks: Provide top-notch customer support for a smart leak detection product.
- Company: Join a forward-thinking company revolutionising home insurance with innovative tech.
- Benefits: Enjoy a competitive salary, hybrid work options, and career growth opportunities.
- Why this job: Be part of a team making a real difference in protecting homes from water damage.
- Qualifications: Fluent in Danish with experience in technical customer support.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Our client partners with home insurers to deploy smart solutions that reduce claims and risk. At the heart of our operations is our flagship IoT product developed for our client â a patented, selfâinstall water leak detection device that helps protect homes from costly water damage. Water damage is the leading cause of home insurance claims, costing around $17bn annually across the US and UK. Our client's device is already delivering impact through partnerships with major insurance brands such as Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries.
Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fastâpaced environment and enjoy helping people, this is your opportunity to play a key role in delivering worldâclass customer support for our client.
You will support customers who use our client's leak detection product, handle alerts, book engineer visits, and troubleshoot technical issues with the device and app. This role is handsâon, crossâfunctional, and ideal for someone who enjoys blending technical problemâsolving with exceptional service.
Key Responsibilities- Respond to customer queries related to the product and app
- Manage customer interactions in the event of a leak alert
- Handle job bookings and take payments when required
- Schedule appointments and coordinate with the engineering team
- Use the CRM system to manage support tickets, track customer journeys, and elevate issues to the product or technical teams
- Communicate clearly and professionally with customers, colleagues, and management
- Provide insight and feedback on the customer experience and product functionality
Note: Fluency in Danish is essential for this role.
What We're Looking For- Minimum 2 years in a technical customer support role
- Strong verbal and written communication skills
- Experience supporting tech products in a customerâfacing environment
- Confident working with Apple and Android operating systems
- Wellâorganised with strong problemâsolving and analytical skills
- Positive, proactive, and solutionâoriented approach
- Ability to troubleshoot effectively and follow structured procedures
- Naturally curious and innovative mindset
- Knowledge of domestic plumbing and heating systems
- Experience working with insurance or financial services products
Location: Central Birmingham
Work Model: Hybrid (upon successful completion of probation)
Candidates must be eligible to live and work in the UK.
Customer Service Executive - Danish Speaking in Willenhall employer: Ardour Associates Ltd
Contact Detail:
Ardour Associates Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Executive - Danish Speaking in Willenhall
â¨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you understand how our leak detection device works and why it matters. This will not only impress but also help you connect with the role.
â¨Tip Number 2
Practice your Danish! Since fluency is key for this role, brush up on your language skills, especially in a customer service context. We want to see you confidently handling queries in Danish like a pro.
â¨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled technical issues or provided exceptional customer support. We love hearing about real-life experiences that demonstrate your capabilities.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, weâre always looking for proactive candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Service Executive - Danish Speaking in Willenhall
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical customer support experience and any relevant achievements that show you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why youâre passionate about customer service and how your background aligns with our clientâs needs. Donât forget to mention your fluency in Danish, as itâs essential for this position!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can blend problem-solving with exceptional service, so let us know how youâve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates during the process!
How to prepare for a job interview at Ardour Associates Ltd
â¨Know the Product Inside Out
Make sure you understand the leak detection device and its features. Familiarise yourself with how it works, common issues users face, and how to troubleshoot them. This will show your potential employer that you're genuinely interested in the product and ready to help customers effectively.
â¨Brush Up on Your Danish
Since fluency in Danish is essential for this role, practice speaking and writing in Danish before the interview. You might be asked to demonstrate your language skills, so be prepared to answer questions or even role-play customer interactions in Danish.
â¨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you had to troubleshoot a technical problem or handle a difficult customer. This will highlight your analytical skills and proactive approach, which are key for this position.
â¨Be Ready to Discuss Customer Experience
Think about what makes for great customer service and how you can contribute to improving the customer experience. Be prepared to share your insights on how to enhance support processes or product functionality based on your previous experiences. This shows that you're not just a doer but also a thinker!
