At a Glance
- Tasks: Investigate and resolve water leaks at customer properties while providing excellent service.
- Company: Join a supportive team in the water industry with a focus on customer satisfaction.
- Benefits: Competitive salary, company vehicle, paid training, and ongoing development opportunities.
- Other info: Great career growth potential in a dynamic and diverse work environment.
- Why this job: Make a real difference by helping customers and learning valuable skills in a growing industry.
- Qualifications: Customer-facing experience and a willingness to learn; full training provided.
The predicted salary is between 26100 - 31900 £ per year.
Location: Uxbridge, Various locations across our client’s operational area
Role Overview
Our client is seeking a motivated and customer-focused individual to join our team as a Customer Side Leakage Technician, working on behalf of our client within the water industry. This role involves visiting domestic and commercial properties to identify and help resolve customer-side water leaks. Previous customer-side leakage experience is not required, as full training will be provided. However, candidates must be comfortable working in a customer-facing environment and representing both our business and our client professionally at all times.
Key Responsibilities
- Attend customer properties on behalf of our client to investigate potential customer-side water leaks
- Carry out basic inspections, leak detection activities, and water usage checks
- Communicate clearly and professionally with customers to explain findings and next steps
- Provide advice to customers on leak repairs, water efficiency, and preventing future leaks
- Accurately record job details, findings, and outcomes using handheld devices or paperwork
- Liaise with our client and internal teams as required
- Work in line with health & safety procedures and company standards
- Deliver excellent customer service while working independently in the field
Essential Requirements
- Previous customer-facing experience (e.g. utilities, field services, retail, hospitality, housing, or similar)
- Confident communicator with strong interpersonal skills
- Willingness to learn new skills and complete full training
- Ability to work independently and manage a daily workload
- Basic IT skills (e.g. use of a smartphone or tablet)
- Full UK driving licence
- Professional, reliable, and customer-focused attitude
Desirable (But Not Essential)
- Experience in a field-based role
- Basic knowledge of plumbing, water systems, or utilities
- Experience working in occupied domestic properties
Training & Development
- Full training provided in customer-side leakage investigation processes
- Ongoing support, mentoring, and development opportunities
- Opportunity to develop a long-term career within the utilities and water industry
What We Offer
- Competitive salary (dependent on experience)
- Company vehicle and fuel card (where applicable)
- Tools, equipment, and PPE provided
- Paid training and development
- Supportive team environment
Ardour Associates values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
Customer Side Leakage Technician in Uxbridge employer: Ardour Associates Ltd
As a Customer Side Leakage Technician with our client in Uxbridge, you will join a supportive team dedicated to delivering exceptional customer service in the water industry. We offer comprehensive training, ongoing development opportunities, and a competitive salary, all within a culture that values diversity and promotes equality. This role not only allows you to make a meaningful impact by helping customers resolve water leaks but also provides a pathway for a long-term career in utilities.
