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For Companies At a Glance
- Tasks: Provide top-notch customer support for a smart leak detection product.
- Company: Join a forward-thinking company revolutionising home insurance with innovative tech.
- Benefits: Enjoy a competitive salary, hybrid work options, and career growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: 2+ years in technical customer support and strong communication skills required.
- Other info: Diverse workplace that values equality and encourages applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Executive (Danish Speaking)
Department: Operations
Reports To: Global Customer Services Manager
Location: Central Birmingham (Hybrid available after successful probation)
Contract Type: Full-Time, Permanent
Direct Reports: None
About Our Client
Our client partners with home insurers to deploy smart solutions that reduce claims and risk. At the heart of our operations is our flagship IoT product developed for our client – a patented, self-install water leak detection device that helps protect homes from costly water damage.
Water damage is the leading cause of home insurance claims, costing around $17bn annually across the US and UK. Our client\’s device is already delivering impact through partnerships with major insurance brands such as Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries.
The Role
Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to play a key role in delivering world-class customer support for our client.
You\’ll support customers who use our client\’s leak detection product, handle alerts, book engineer visits, and troubleshoot technical issues with the device and app. This role is hands-on, cross-functional, and ideal for someone who enjoys blending technical problem-solving with exceptional service.
Key Responsibilities
- Respond to customer queries related to the product and app
- Manage customer interactions in the event of a leak alert
- Handle job bookings and take payments when required
- Schedule appointments and coordinate with the engineering team
- Use the CRM system to manage support tickets, track customer journeys, and escape issues to the product or technical teams
- Communicate clearly and professionally with customers, colleagues, and management
- Provide insight and feedback on the customer experience and product functionality
Note: Fluency in Danish is essential for this role.
What We\’re Looking For
Essential Skills & Experience
- Minimum 2 years in a technical customer support role
- Strong verbal and written communication skills
- Experience supporting tech products in a customer-facing environment
- Confident working with Apple and Android operating systems
- Well-organised with strong problem-solving and analytical skills
- Positive, proactive, and solution-oriented approach
- Ability to troubleshoot effectively and follow structured procedures
- Naturally curious and innovative mindset
Desirable
- Knowledge of domestic plumbing and heating systems
- Experience working with insurance or financial services products
Additional Details
- Location: Central Birmingham
- Work Model: Hybrid (upon successful completion of probation)
- Reports To: Global Customer Services Manager
- Direct Reports: None
Legal and Eligibility
Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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Customer Service Executive - Danish Speaking employer: Ardour Associates Ltd
Contact Detail:
Ardour Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Danish Speaking
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in their leak detection device and how it helps customers. This will set you apart from the crowd!
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experience where you’ve tackled technical issues or helped a customer through a tough situation. This will demonstrate your proactive approach and ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Executive - Danish Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical customer support, especially if you've worked with tech products. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Executive role. Share specific examples of how you've helped customers in the past and how you can bring that same energy to our team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong verbal and written communication skills. Keep it clear, professional, and friendly – we love a personable touch!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Ardour Associates Ltd
✨Know the Product Inside Out
Before your interview, make sure you understand the leak detection device and its features. Familiarise yourself with how it works, common issues users face, and the benefits it offers. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your problem-solving skills and how you maintained a positive attitude while dealing with challenging situations. This is key for a role that thrives on exceptional service.
✨Brush Up on Technical Knowledge
Since the role involves troubleshooting technical issues, be ready to discuss your experience with tech products. If you have knowledge of Apple and Android operating systems, mention specific instances where you’ve helped customers navigate these platforms.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, the company culture, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.