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- Tasks: Investigate and resolve water leaks at customer properties with full training provided.
- Company: Join a supportive team in the water industry focused on customer service.
- Benefits: Competitive salary, company vehicle, paid training, and tools provided.
- Why this job: Make a real difference by helping customers while developing valuable skills.
- Qualifications: Customer-facing experience and a willingness to learn are essential.
- Other info: Great career growth opportunities in a dynamic and diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Various locations across our client's operational area
Role Overview: Our client is seeking a motivated and customer-focused individual to join our team as a Customer Side Leakage Technician, working on behalf of our client within the water industry. This role involves visiting domestic and commercial properties to identify and help resolve customer-side water leaks. Previous customer-side leakage experience is not required, as full training will be provided. However, candidates must be comfortable working in a customer-facing environment and representing both our business and our client professionally at all times.
Responsibilities
- Attend customer properties on behalf of our client to investigate potential customer-side water leaks
- Carry out basic inspections, leak detection activities, and water usage checks
- Communicate clearly and professionally with customers to explain findings and next steps
- Provide advice to customers on leak repairs, water efficiency, and preventing future leaks
- Accurately record job details, findings, and outcomes using handheld devices or paperwork
- Liaise with our client and internal teams as required
- Work in line with health & safety procedures and company standards
- Deliver excellent customer service while working independently in the field
Essential Requirements
- Previous customer-facing experience (e.g. utilities, field services, retail, hospitality, housing, or similar)
- Confident communicator with strong interpersonal skills
- Willingness to learn new skills and complete full training
- Ability to work independently and manage a daily workload
- Basic IT skills (e.g. use of a smartphone or tablet)
- Full UK driving licence
- Professional, reliable, and customer-focused attitude
Desirable (But Not Essential)
- Experience in a field-based role
- Basic knowledge of plumbing, water systems, or utilities
- Experience working in occupied domestic properties
Training & Development
- Full training provided in customer-side leakage investigation processes
- Ongoing support, mentoring, and development opportunities
- Opportunity to develop a long-term career within the utilities and water industry
What We Offer
- Competitive salary (dependent on experience)
- Company vehicle and fuel card (where applicable)
- Tools, equipment, and PPE provided
- Paid training and development
- Supportive team environment
Ardour Associates values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK.
Customer Side Leakage Technician (Full Training Provided) in Caddington employer: Ardour Associates Ltd
Contact Detail:
Ardour Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Side Leakage Technician (Full Training Provided) in Caddington
✨Tip Number 1
Get to know the company! Research their values and mission. When you show up for an interview, you’ll impress them with your knowledge and enthusiasm about their work in the water industry.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer interaction, being able to explain things clearly and confidently will set you apart. Role-play with a friend or family member to get comfortable!
✨Tip Number 3
Dress the part! Even if it’s a field job, showing up looking professional can make a great first impression. It shows you take the opportunity seriously and respect the client’s environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your genuine interest in the position. Plus, it’s a nice touch that many candidates overlook.
We think you need these skills to ace Customer Side Leakage Technician (Full Training Provided) in Caddington
Some tips for your application 🫡
Show Your Customer Focus: Since this role is all about customer interaction, make sure to highlight any previous experience you have in customer-facing roles. We want to see how you’ve made customers feel valued and understood!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the job.
Express Your Willingness to Learn: We’re providing full training, so let us know how eager you are to learn new skills! Mention any past experiences where you’ve picked up new things quickly or adapted to new situations.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to review your details and get back to you quickly!
How to prepare for a job interview at Ardour Associates Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Side Leakage Technician does. Familiarise yourself with the responsibilities listed in the job description, like investigating water leaks and providing customer advice. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is customer-facing, it's crucial to demonstrate your communication skills. Think of examples from your past experiences where you've successfully interacted with customers or resolved issues. Be ready to explain how you would handle different customer scenarios during the interview.
✨Emphasise Your Willingness to Learn
The company offers full training, so highlight your eagerness to learn new skills. Share any past experiences where you've quickly picked up new tasks or adapted to new environments. This will reassure them that you're ready to embrace the training and grow within the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, or career development opportunities. This shows that you're not just interested in the job but also in how you can fit into their team and grow with them.
