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- Tasks: Investigate and resolve water leaks at customer properties with full training provided.
- Company: Join a supportive team in the water industry focused on customer service.
- Benefits: Competitive salary, company vehicle, paid training, and career development opportunities.
- Why this job: Make a real difference by helping customers while learning valuable skills.
- Qualifications: Customer-facing experience and a willingness to learn are essential.
- Other info: Enjoy a dynamic work environment with ongoing support and mentoring.
Location: Various locations across our client’s operational area
Role Overview
Our client is seeking a motivated and customer-focused individual to join our team as a Customer Side Leakage Technician, working on behalf of our client within the water industry. This role involves visiting domestic and commercial properties to identify and help resolve customer-side water leaks. Previous customer-side leakage experience is not required, as full training will be provided. However, candidates must be comfortable working in a customer-facing environment and representing both our business and our client professionally at all times.
Key Responsibilities
- Attend customer properties on behalf of our client to investigate potential customer-side water leaks
- Carry out basic inspections, leak detection activities, and water usage checks
- Communicate clearly and professionally with customers to explain findings and next steps
- Provide advice to customers on leak repairs, water efficiency, and preventing future leaks
- Accurately record job details, findings, and outcomes using handheld devices or paperwork
- Liaise with our client and internal teams as required
- Work in line with health & safety procedures and company standards
- Deliver excellent customer service while working independently in the field
Essential Requirements
- Previous customer-facing experience (e.g. utilities, field services, retail, hospitality, housing, or similar)
- Confident communicator with strong interpersonal skills
- Willingness to learn new skills and complete full training
- Ability to work independently and manage a daily workload
- Basic IT skills (e.g. use of a smartphone or tablet)
- Full UK driving licence
- Professional, reliable, and customer-focused attitude
Desirable (But Not Essential)
- Experience in a field-based role
- Basic knowledge of plumbing, water systems, or utilities
- Experience working in occupied domestic properties
Training & Development
- Full training provided in customer-side leakage investigation processes
- Ongoing support, mentoring, and development opportunities
- Opportunity to develop a long-term career within the utilities and water industry
What We Offer
- Competitive salary (dependent on experience)
- Company vehicle and fuel card (where applicable)
- Tools, equipment, and PPE provided
- Paid training and development
- Supportive team environment
Ardour Associates values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
Customer Side Leakage Technician - Full Training Provided in Basingstoke employer: Ardour Associates Ltd
Contact Detail:
Ardour Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Side Leakage Technician - Full Training Provided in Basingstoke
✨Tip Number 1
Get to know the company and its values before your interview. This shows you’re genuinely interested and helps you connect your skills to their mission. Plus, it gives you some great talking points!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, being able to explain things clearly and confidently will set you apart. Try role-playing with a friend or family member.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer. It shows you’re engaged and helps you figure out if the job is right for you too. Ask about training opportunities or what a typical day looks like!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from motivated candidates who are ready to jump into this exciting role!
We think you need these skills to ace Customer Side Leakage Technician - Full Training Provided in Basingstoke
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Customer Side Leakage Technician and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Customer Skills: Since this role is all about customer interaction, highlight any previous experience you have in customer-facing roles. Whether it's retail, hospitality, or any other field, let us know how you've provided excellent service and communicated effectively with customers.
Be Yourself in Your Application: We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Share your enthusiasm for learning and working independently, as well as your commitment to providing top-notch customer service.
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Ardour Associates Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Side Leakage Technician does. Familiarise yourself with the responsibilities like investigating leaks and providing customer advice. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this job is all about customer interaction, be prepared to demonstrate your communication skills. Think of examples from past experiences where you've successfully dealt with customers or resolved issues. This will highlight your ability to represent both the company and the client professionally.
✨Be Ready to Learn
The role offers full training, so express your eagerness to learn new skills. Share any previous experiences where you’ve quickly picked up new tasks or adapted to new environments. This shows that you’re not just looking for a job, but are keen on developing a long-term career in the industry.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the training process, team dynamics, or growth opportunities within the company. This not only shows your interest but also helps you gauge if the company is the right fit for you.
