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- Tasks: Manage customer accounts and enhance their experience post-sale in a fully remote role.
- Company: Dynamic SaaS company with a start-up vibe and a cloud-native platform.
- Benefits: Fully remote work, career progression opportunities, and a vibrant team culture.
- Other info: Great chance for rapid career growth in an innovative tech space.
- Why this job: Join a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Experience in account management and familiarity with VDI technologies like Citrix and VMware.
The predicted salary is between 40000 - 50000 £ per year.
***FULL REMOTE POSITION FROM UK ONLY***
Key Skills:
- Experience dealing with customer experience for small to enterprise accounts
- Previous experience as an account manager for post sales
- Building relationships with stakeholders at fortune 100 companies
- Account management of a large volume of accounts and guiding customers through the customer experience journey
- Working knowledge of VDI's such as Citrix/ VMware virtualisation solutions
- SaaS company experience
- Experience of hitting account renewal targets
An exciting opportunity is on offer for an Account Manager to work for a well-established SaaS business building a cloud native platform with a start-up feel, on a fully remote basis in the UK. The chosen Account Manager will be involved in the customer care at the post sale stage. You must be comfortable giving demos, creating quotations and have extensive experience liaising with Solution engineers, CSM's and professional service people.
As an Account Manager, you will ideally have a working knowledge of Citrix, VMware and other VDI technologies. Experience with tools like Zoom, Splunk, Salesforce, Outreac.io are also advantageous. The chosen Account Manager will help improve the customer experience and help to retain a volume of subscriptions of the product. You will ideally have previous experience of working in a SaaS business.
There is a huge opportunity for an Account Manager to progress quickly within this business. For more information please apply with an updated CV.
Account Manager - REMOTE / SaaS / VDI / DEX / EUC in Leigh employer: ardotec.
Contact Detail:
ardotec. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - REMOTE / SaaS / VDI / DEX / EUC in Leigh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and customer experience. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in previous roles, especially around customer experience and account management. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Account Manager - REMOTE / SaaS / VDI / DEX / EUC in Leigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management, especially with SaaS and VDI technologies. We want to see how you've built relationships with stakeholders and guided customers through their journey.
Showcase Relevant Skills: Don’t forget to mention your familiarity with tools like Zoom, Salesforce, and any other relevant software. We’re looking for someone who can hit those account renewal targets, so make that clear!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you’ve improved customer experiences or managed large volumes of accounts in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ardotec.
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS landscape, especially regarding customer experience and account management. Brush up on your knowledge of VDI technologies like Citrix and VMware, as well as tools like Salesforce and Zoom. This will show that you’re not just familiar with the industry but also ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with stakeholders, particularly in large organisations. Think about specific instances where you’ve guided customers through their journey and how you’ve managed a large volume of accounts. This will demonstrate your ability to connect and communicate effectively.
✨Be Ready for Demos and Quotations
Since the role involves giving demos and creating quotations, practice explaining your previous experiences in these areas. Be prepared to discuss how you tailor your approach based on customer needs and how you ensure a smooth post-sale experience. This will highlight your hands-on skills and customer-centric mindset.
✨Highlight Your Success with Renewal Targets
Discuss your track record with hitting account renewal targets. Prepare to share specific metrics or achievements that showcase your success in retaining subscriptions. This will illustrate your effectiveness in account management and your commitment to enhancing customer satisfaction.