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- Tasks: Manage customer accounts and enhance their experience post-sale in a fully remote role.
- Company: Dynamic SaaS company with a start-up vibe and a cloud-native platform.
- Benefits: Fully remote work, career progression opportunities, and a vibrant team culture.
- Other info: Great chance to grow your career in a supportive and innovative setting.
- Why this job: Join a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Experience in account management and familiarity with VDI technologies like Citrix and VMware.
The predicted salary is between 40000 - 50000 £ per year.
***FULL REMOTE POSITION FROM UK ONLY***
Key Skills:
- Experience dealing with customer experience for small to enterprise accounts
- Previous experience as an account manager for post sales
- Building relationships with stakeholders at fortune 100 companies
- Account management of a large volume of accounts and guiding customers through the customer experience journey
- Working knowledge of VDI's such as Citrix/ VMware virtualisation solutions
- SaaS company experience
- Experience of hitting account renewal targets
An exciting opportunity is on offer for an Account Manager to work for a well-established SaaS business building a cloud native platform with a start-up feel, on a fully remote basis in the UK. The chosen Account Manager will be involved in the customer care at the post sale stage. You must be comfortable giving demos, creating quotations and have extensive experience liaising with Solution engineers, CSM's and professional service people.
As an Account Manager, you will ideally have a working knowledge of Citrix, VMware and other VDI technologies. Experience with tools like Zoom, Splunk, Salesforce, Outreac.io are also advantageous. The chosen Account Manager will help improve the customer experience and help to retain a volume of subscriptions of the product. You will ideally have previous experience of working in a SaaS business.
There is a huge opportunity for an Account Manager to progress quickly within this business. For more information please apply with an updated CV.
Account Manager - REMOTE / SaaS / VDI / DEX / EUC in Leeds employer: ardotec.
Contact Detail:
ardotec. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - REMOTE / SaaS / VDI / DEX / EUC in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can land you that Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and customer experience. We suggest role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your skills in VDI and SaaS during interviews. We want to see how you can leverage your knowledge of Citrix and VMware to enhance customer experiences. Be ready to share specific examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager - REMOTE / SaaS / VDI / DEX / EUC in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key skills mentioned in the job description. Highlight your experience with customer management, especially in SaaS and VDI environments, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about account management and how your previous experiences align with our needs. Be sure to mention any specific tools or technologies you’ve worked with that are relevant to the position.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Did you hit renewal targets? How did you improve customer satisfaction? We love numbers and success stories that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at ardotec.
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS landscape, especially regarding customer experience and account management. Brush up on your knowledge of VDI technologies like Citrix and VMware, as well as tools like Salesforce and Zoom. This will show that you’re not just familiar with the industry but also ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with stakeholders, particularly in large organisations. Think about specific instances where you’ve guided customers through their journey and how you’ve managed a large volume of accounts. This will demonstrate your ability to connect and communicate effectively.
✨Be Ready for Demos and Quotations
Since the role involves giving demos and creating quotations, practice explaining complex concepts in simple terms. You might be asked to walk through a demo during the interview, so be prepared to showcase your presentation skills and your ability to engage potential clients.
✨Highlight Your Success with Renewal Targets
Discuss your experience with hitting account renewal targets and how you’ve contributed to customer retention. Be specific about the strategies you used and the results you achieved. This will illustrate your effectiveness in managing accounts and ensuring customer satisfaction.