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- Tasks: Manage customer accounts and enhance their experience post-sale in a fully remote role.
- Company: Dynamic SaaS company with a start-up vibe and cloud-native solutions.
- Benefits: Fully remote work, career progression opportunities, and a vibrant team culture.
- Other info: Great chance to grow your career in a supportive and innovative setting.
- Why this job: Join a fast-paced environment and make a real difference in customer satisfaction.
- Qualifications: Experience in account management and familiarity with VDI technologies like Citrix and VMware.
The predicted salary is between 40000 - 50000 £ per year.
***FULL REMOTE POSITION FROM UK ONLY***
Key Skills:
- Experience dealing with customer experience for small to enterprise accounts
- Previous experience as an account manager for post sales
- Building relationships with stakeholders at fortune 100 companies
- Account management of a large volume of accounts and guiding customers through the customer experience journey
- Working knowledge of VDI's such as Citrix/ VMware virtualisation solutions
- SaaS company experience
- Experience of hitting account renewal targets
An exciting opportunity is on offer for an Account Manager to work for a well-established SaaS business building a cloud native platform with a start-up feel, on a fully remote basis in the UK. The chosen Account Manager will be involved in the customer care at the post sale stage. You must be comfortable giving demos, creating quotations and have extensive experience liaising with Solution engineers, CSM's and professional service people.
As an Account Manager, you will ideally have a working knowledge of Citrix, VMware and other VDI technologies. Experience with tools like Zoom, Splunk, Salesforce, Outreac.io are also advantageous. The chosen Account Manager will help improve the customer experience and help to retain a volume of subscriptions of the product. You will ideally have previous experience of working in a SaaS business.
There is a huge opportunity for an Account Manager to progress quickly within this business. For more information please apply with an updated CV.
Account Manager - REMOTE / SaaS / VDI / DEX / EUC employer: ardotec.
Contact Detail:
ardotec. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - REMOTE / SaaS / VDI / DEX / EUC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their SaaS products inside out. Be ready to discuss how your experience with VDI technologies like Citrix and VMware can enhance their customer experience.
✨Tip Number 3
Show off your demo skills! If you get the chance, demonstrate your ability to give engaging product demos. This is crucial for an Account Manager, especially in a tech-driven environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Account Manager - REMOTE / SaaS / VDI / DEX / EUC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience with customer experience, account management, and any relevant VDI or SaaS knowledge. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Include specific examples of how you’ve hit account renewal targets or improved customer experiences. This helps us see the impact you've made in previous roles.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through! A bit of warmth and authenticity can make your application stand out. Remember, we’re looking for someone who can build relationships!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ardotec.
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS landscape, especially regarding customer experience and account management. Brush up on your knowledge of VDI technologies like Citrix and VMware, as well as tools like Salesforce and Zoom. This will show that you’re not just familiar with the industry but also ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with stakeholders, particularly in large organisations. Think about specific instances where you’ve guided customers through their journey and how you’ve managed a high volume of accounts. This will demonstrate your ability to connect and communicate effectively.
✨Be Ready for Demos and Quotations
Since the role involves giving demos and creating quotations, practice explaining complex concepts in simple terms. You might be asked to walk through a demo during the interview, so be prepared to showcase your presentation skills and your understanding of the product.
✨Highlight Your Success with Renewals
Discuss your experience with hitting account renewal targets. Be specific about the strategies you used to retain subscriptions and improve customer satisfaction. This will illustrate your capability to contribute to the company’s growth and customer retention efforts.