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For Companies At a Glance
- Tasks: Design and scale enablement programs that empower customer success and onboarding.
- Company: Join Ardoq, a bold SaaS company redefining enterprise architecture.
- Benefits: Enjoy stock options, generous leave, and a hybrid working policy.
- Why this job: Make a real impact by turning complexity into clarity for customer delivery.
- Qualifications: Experience in designing learning programs and using data for improvement.
- Other info: Be part of a diverse team driving meaningful transformations globally.
The predicted salary is between 36000 - 60000 £ per year.
Build the programs that power consistent customer delivery at scale.
Why this role matters
Great customer outcomes don’t happen by accident. They’re built through clear standards, strong enablement and teams who know exactly what good looks like. As our Enablement Lead you’ll design and scale the programs, certifications and delivery kits that help our Professional Services teams and partners onboard customers confidently and consistently. This role sits at the centre of how we scale. You’ll translate expert knowledge into practical learning journeys and repeatable assets that support high touch, low touch and tech touch delivery models. Your work will directly impact time to value, delivery quality, partner readiness and long term customer success. If you enjoy turning complexity into clarity and building systems that help others perform at their best, this is a role where you’ll make a real difference.
On a typical day, you will:
- Design and evolve enablement programs and certifications for Services teams and partners across different delivery tiers.
- Build clear delivery kits, playbooks and templates that support repeatable high quality onboarding.
- Partner with Services, Partner and Customer Success teams to align enablement to real delivery needs.
- Track readiness and certification status and use data to improve effectiveness over time.
- Identify opportunities to use automation and AI to scale learning and simplify delivery enablement.
What We’re Looking For
- Experience designing enablement or learning programs in a SaaS services or partner environment.
- Strong ability to turn expert input into clear structured learning journeys and practical assets.
- Experience building or running certification frameworks and readiness models.
- Comfortable using data to assess effectiveness and continuously improve programs.
- Tech savvy with curiosity around digital learning tools, automation and AI.
About Ardoq
Ardoq is a bold, caring and driven SaaS company that’s redefining enterprise architecture - turning static diagrams into dynamic, real-time blueprints that empower smarter, data-driven decisions. Founded in Oslo in 2013, we’ve consistently been named a Leader in Gartner’s Magic Quadrant for Enterprise Architecture Tools - five years in a row as of 2025. We’re proudly cloud‑native, AI‑driven and fuelled by a culture built on bold thinking, kindness, and grit. We’re a truly global and diverse team, with employees representing over 49 countries - working together to help organisations drive meaningful transformations. Some of our customers include Fortune 500 names like ExxonMobil, British Telecom, and ETH Zurich - who trust Ardoq to power their critical transformation journey.
Perks & Benefits
- Employee Stock Options - share in Ardoq’s success as we grow together.
- 25 days annual leave offered globally.
- Enhanced parental leave available globally to support you and your family.
- Retirement and insurance benefits, including travel, health, disability and life insurance.
- Annual learning budget to support your growth and development.
- A hybrid working policy: 3 days per week from one of our centrally located offices (London or New York).
How to Apply
Send us your CV - we’d love to hear from you. Our hiring process typically includes 3 - 4 interview stages: Intro screen → chat with hiring manager → case interview → meet with the team. We’ll be in touch within 1 week of each step and whether it’s a yes or no, you’ll get thoughtful feedback.
Final Note
At Ardoq, every teammate has a voice. Whether you love tackling enterprise-scale challenges or improving how companies run, you’ll not only belong, you’ll impact, grow, and make work meaningful.
Customer Enablement Lead employer: Ardoq
Contact Detail:
Ardoq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enablement Lead
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them achieve their goals, especially in customer enablement.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Customer Enablement Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Enablement Lead. Highlight your experience in designing enablement programs and any relevant SaaS experience. We want to see how your skills align with what we’re looking for!
Showcase Your Impact: When detailing your past roles, focus on the impact you made. Use metrics where possible to demonstrate how your work improved customer outcomes or streamlined processes. We love seeing how you’ve turned complexity into clarity!
Be Authentic: Let your personality shine through in your application. We value bold thinking and kindness, so don’t be afraid to show us who you are and what drives you. A genuine application can really set you apart from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Ardoq!
How to prepare for a job interview at Ardoq
✨Know Your Stuff
Before the interview, dive deep into Ardoq's products and services. Understand how they empower customer success and what makes their approach unique. This will help you speak confidently about how your experience aligns with their mission.
✨Showcase Your Program Design Skills
Be ready to discuss specific examples of enablement or learning programs you've designed in the past. Highlight how you turned complex information into structured learning journeys, as this is crucial for the Customer Enablement Lead role.
✨Data-Driven Mindset
Prepare to talk about how you've used data to assess the effectiveness of your programs. Share any metrics or outcomes that demonstrate your ability to continuously improve and adapt your strategies based on feedback.
✨Embrace Technology
Since the role involves tech-savvy skills, be prepared to discuss your experience with digital learning tools, automation, and AI. Show your curiosity and willingness to explore new technologies that can enhance customer enablement.
