Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage high-profile claims and build strong relationships with clients and insurers.
- Company: Join Ardonagh Specialty, a vibrant and inclusive workplace focused on growth.
- Benefits: Enjoy flexible working, competitive salary, and fantastic perks like discounts and wellbeing programs.
- Why this job: Be part of an innovative team making a real impact in the insurance industry.
- Qualifications: Experience in claims handling and strong communication skills are essential.
- Other info: Diverse environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Location: London/Hybrid (Typically 2/3 days in the office)
Type: Full time Permanent
Ardonagh Specialty provides more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their employees, and celebrates diversity. Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.
What We Can Offer
- Inclusive culture with apprenticeships and study support
- Participation in our annual Spotlight Awards
- Community Trust, sports teams, office socials, events
- Supportive management team
- Access to wellbeing programs
- Discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans
Further Perks Of Working With Us (Fixed Benefits)
- Employer pension contribution of 10% (providing you, the employee provides 5%)
- Good work life balance – flexibility to suit you
- Competitive salary
- Life Assurance at X4 of your base salary
- Group income protection
- Generous annual leave entitlement
- Private medical insurance
- Group annual bonus scheme
Manager Says
To provide a market-leading claims advocacy service with responsibility for ensuring the effective management and settlement of high-profile, complex claims. A Claims Advocate is a strategic partner, focused on driving client success and business growth. They leverage expert communication, persuasive argumentation, and insurance policy analysis to present compelling cases for clients. By anticipating potential challenges and addressing stakeholder concerns, they ensure optimal outcomes throughout the claim’s lifecycle.
What You Will Do
- Pro-active management and control of high-profile, complex claims
- Identify coverage issues and problems early in the life cycle of the claim and work with clients and insurers to resolve these problems to the satisfaction of the client
- Produce claims information and present to insurers or clients, either in written or networked format; and deal with any resultant instructions, queries and enquiries
- Monitor insurers’ agreement and payment of funds and ensure that payment is made to the appropriate beneficiary
- Report any claims difficulties immediately to management
- Ensure relevant insurer instructions are notified to client/expert and vice versa
- Build meaningful relationships with clients, experts and insurers by dealing with them in a prompt, friendly and professional manner always
- Ensure effective liaison with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes
- Ensure effective liaison with accounting colleagues regarding collection/payment of funds, any queries, and the subsequent clearance of accounting entries
- Keep up to date with market and system changes
- Monitor workload and report to management as appropriate
What You Will Bring
- Ability to use Word, Excel and PowerPoint
- Strong numeracy skills
- Strong communication skills, both oral and written
- Ability to work effectively as part of a team
- Ability to work under pressure and meet deadlines
- Proactive and ambitious – willing to take on challenges and grow technically and professionally
Qualifications & Experience
- Undergraduate degree in business, law, economics, or engineering preferred but not required
- At least DIP CII, or ideally ACII qualified
- At least 5 years’ experience with a broker, insurer, lawyer, or loss adjuster handling claims
Think you don’t meet every requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.
Interview Process
Submit your application with your CV, emphasising your skills and experience related to the job. Our Talent Acquisition team will arrange a call to discuss the role and team, learn about your motivation and goals, and answer any immediate questions. If successful, you will generally be invited to a 1‑hour interview with the Hiring Manager and selected team members, via Teams or in person. We will discuss our technologies, key skills, and team dynamics and provide an opportunity to ask any questions. Depending on the role, you may be invited to a second‑stage interview with further members of the team.
We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.
Senior Claims Advocate - US Casualty employer: Ardonagh Specialty
Contact Detail:
Ardonagh Specialty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Advocate - US Casualty
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ardonagh Specialty's social media and website. Understanding their values and what they celebrate can help you connect during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and show off those strong communication skills they’re looking for.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past work where you’ve tackled complex claims or resolved issues. This will demonstrate your proactive approach and ability to handle pressure.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics or growth opportunities within Ardonagh Specialty. It shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Senior Claims Advocate - US Casualty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Advocate role. Highlight your relevant experience, especially in managing complex claims and your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background aligns with our values at Ardonagh Specialty. Let us know what makes you the perfect fit!
Showcase Your Skills: Don’t forget to highlight your strong numeracy and IT skills, especially with Word, Excel, and PowerPoint. We’re looking for someone who can handle data and present it effectively, so make sure we see that in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at Ardonagh Specialty
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of high-profile and complex claims. Understand the nuances of the claims lifecycle and be ready to discuss specific examples from your experience that demonstrate your ability to manage and resolve issues effectively.
✨Showcase Your Communication Skills
As a Senior Claims Advocate, strong communication is key. Prepare to articulate your thoughts clearly and persuasively. Think about how you can present complex information in a way that’s easy to understand for clients and insurers alike.
✨Demonstrate Proactivity
Be prepared to discuss how you've anticipated challenges in past roles and taken proactive steps to address them. This will show your potential employer that you’re not just reactive but also strategic in your approach to claims management.
✨Ask Insightful Questions
During the interview, don’t shy away from asking questions that show your interest in the role and the company. Inquire about team dynamics, growth opportunities, and how they measure success in the claims advocacy space. This will help you gauge if it’s the right fit for you too!
