Senior Claims Advocate

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time Permanent

Ardonagh Specialty provides more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their employees, and celebrates diversity. Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What We Can Offer

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, sports teams, office socials, events and more.
• Supportive management team and collaboration with some of the industry’s top talent.
• Access to wellbeing programs and fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.

Further Perks Of Working With Us (Fixed Benefits)

• Employer pension contribution of 10% (providing you, the employee provides 5%).
• Good work life balance – flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group income protection.
• Generous annual leave entitlement.
• Private medical insurance.
• Group annual bonus scheme.

Manager Says

To provide a market-leading claims advocacy service with responsibility for ensuring the effective management and settlement of high-profile, complex claims. A Claims Advocate is a strategic partner, focused on driving client success and business growth. They leverage expert communication, persuasive argumentation, and insurance policy analysis to present compelling cases for clients. By anticipating potential challenges and addressing stakeholder concerns, they ensure optimal outcomes throughout the claim’s lifecycle.

What You Will Do

• Pro-active management and control of high-profile, complex claims.
• Identify coverage issues and problems early in the life cycle of the claim and work with clients and insurers to resolve these problems to the satisfaction of the client.
• Produce claims information and present to insurers or clients, either in written or networked format; and deal with any resultant instructions, queries and enquiries.
• Monitor insurers’ agreement and payment of funds and ensure that payment is made to the appropriate beneficiary.
• Report any claims difficulties immediately to management.
• Ensure relevant insurer instructions are notified to client/expert and vice versa.
• Build meaningful relationships with clients, experts and insurers by dealing with them in a prompt, friendly and professional manner always.
• Ensure effective liaison with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes.
• Ensure effective liaison with accounting colleagues regarding collection/payment of funds, any queries, and the subsequent clearance of accounting entries.
• Keep up to date with market and system changes.
• Monitor workload and report to management as appropriate.

What You Will Bring

• Ability to use Word, Excel and PowerPoint.
• Strong numeracy skills.
• Strong communication skills, both oral and written.
• Ability to work effectively as part of a team.
• Ability to work under pressure and meet deadlines.
• Proactive and ambitious – willing to take on challenges and grow technically and professionally.

Qualifications & Experience

• Undergraduate degree in business, law, economics, or engineering preferred but not required.
• At least DIP CII, or ideally ACII qualified.
• At least 5 years’ experience with a broker, insurer, lawyer, or loss adjuster handling claims.

Think you don’t meet every requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will arrange a call to discuss the role and team, learn about your motivation and goals, and answer any immediate questions.
• If successful, you will generally be invited to a 1‑hour interview with the Hiring Manager and selected team members, via Teams or in person.
• We will discuss our technologies, key skills, and team dynamics and provide an opportunity to ask any questions.
• Depending on the role, you may be invited to a second‑stage interview with further members of the team.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.