Premium Processing Technician

Location: Rayleigh/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What We Can Offer

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more.
• Supportive management team as well as working alongside some of the industry’s top talent.
• Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.

Further Perks Of Working With Us (Fixed Benefits)

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Key Role Accountabilities

• Main point of contact for the given LOB and should refer to the Pillar Lead should assistance be required.
• First point of contact for Urgent requests and escalations from the broking teams to which they are aligned – should see each case through to completion.
• PPC/PPW oversight for the assigned division.
• Monitor workloads using the workflow tool (PowerBi) to ensure that all work is completed within the SLA (Service Level Agreement).
• Responsible for the BCP contingency mailboxes in the event of a workflow tool failure – must ensure that all work is allocated and monitored to completion.
• Liaise with counterparts within IBA and attend Credit Control Meetings for given LOB.
• Review ledgers regularly to ensure that premiums are signed in real time and legacy issues are resolved.
• Regular review of any missed/missing PI’s in Edge.
• Join weekly/monthly call with the Middle Office/Broking Teams.
• Monitor income and ensure all items in Forecast are processed to meet forecast/budget in a given month – keep Pillar Lead appraised to report back to Finance.
• Liaise daily/regularly with the Processing Team aligned to your LOB.
• Escalate any Training and Development needs within the Processing Team.
• Review RFT stats for their LOB and liaise with broking team to drive improvement in slip production etc to increase RFT% and reduce queries/rejections.
• LOR’s as required.
• Follow up escalations from Insurers.
• First point of contact for the Annual Audit sample requests.
• Ensure that complex processing and/or high value clients receive an excellent service.

Qualifications & Experience

• Previous Premium Processing experience is required.
• Able to influence various stakeholders both internally and externally.
• MS Office skills.
• Good communication skills – written and verbal.
• Organised.
• Determined and resilient.

Think you don’t meet every requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1‑hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.