Operations Support Technician

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.

What we can offer:

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and more.
• Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Purpose of the role:

The purpose of the role is to provide a professional administrative support service to the Account Managers and Brokers including accurate and timely production of documentation, setting up accounts and tasks associated with settlement of funds. Assist as an aviation liaison between Account Managers and Brokers and the IBA Support function including work relating to NOCs, outstanding premium issues, queries and aviation KPIs. To assist the wider team to work on allocated tasks and projects as directed by management, in order to support the business and ensure delivery of first-class client service. Wider operations support may be required. Demonstrate the ability to deal effectively with a complex, varied and demanding workload.

Main Responsibilities:

• Notices of Cancellation procedure.
• Account Opening, completion and collation of Terms of Business Agreements along with appreciation of compliance and risk requirements to onboard Clients, Third Parties and Markets.
• Drafting of Market Reform Contracts.
• Creation of UMRs for Account Managers.
• Endorsement creation for Account Managers.
• Issuance of regulatory documentation.
• Adjustments and calculations.
• Liaison with Claims on behalf of Account Managers and Brokers.
• Working with Front End on Premium Status and allocations.
• Liaison with Account Managers & Brokers regarding premium issues.
• Support Business Accounts Manager with delegated tasks.
• Assistance with Bad Debt and Funding items.
• Utilise in-house, Lloyd’s and Company market systems including GlobalXB, Edge, Whitespace, Placement Hub and Ardonagh group computer systems.
• Manage and undertake assigned project work to time scales as directed.
• Pick up wider administration tasks across the Aviation Team where required.

Client Service:

• Escalate any potential problems to Brokers and Account Managers.
• Demonstrate the ability to liaise with Clients and Colleagues on a range of routine and exceptional matters.
• Support Price Forbes colleagues to ensure that appropriate client service standards are understood and met.
• Use Client feedback to increase Customer Satisfaction.

Representing Price Forbes:

• Develop excellent working relationships.
• Champion the Price Forbes name and core values.
• Represent Price Forbes with clients, agents, suppliers and other organisations.

Compliance:

• Comply with relevant legal, regulatory and Ardonagh compliance requirements, Errors and Omissions (E&O) compliance procedures and quality initiatives.
• Operates within authority levels of the role.
• Escalate any potential E&O's to Divisional Directors and the Legal & Compliance team at the earliest opportunity.
• Refers issues outside own authority and knowledge level to relevant management.
• Demonstrates awareness of Service Level Agreements impacted by the role.

Person Specification – Knowledge, Skills, Qualifications and Experience Required:

• A Levels and / or 5 GCSE passes (or equivalent) including English and Maths.
• Previous experience in a similar capacity or equivalent.
• Working GlobalXB experience.
• Ability to work with employees at all organisational levels.
• Accuracy and attention to detail.
• Ability to work under pressure.

Desirables:

• Proficiency in MS Outlook (email).
• Intermediary level proficiency in MS Office (Word, Excel and PowerPoint).
• Collaborative team working approach.
• Good written language skills.

Interview Process:

Submit your application with your CV, emphasising your skills and experience related to the job. Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.