Technical Account Manager – North American Binders (FTC) in London

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Fixed Term

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you will be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What We Can Offer

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and more.
• Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work-life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Manager/Employee Says

The ultimate objective of this role is to drive the delivery of an efficient and enhanced end-to-end operations service to our Clients and our Brokers/Account Executives.

What You Will Do

• Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following Ardonagh processes and market Compliance.
• Initiating and overseeing the premium processing function, supporting the processing technicians with the resolution of queries as appropriate.
• Training and support of 3rd Party Service Providers.
• Maintaining an accurate and compliant record of the placement via GXB.
• Utilising relevant market and internal systems to aid in the placement process.
• Support the internal File Audit process working with the File Review and Internal Audit team as appropriate.
• Oversight and ownership of key contractual dates, including payment warranties, subjectivities and NOC's.
• Work with Clients and Brokers to address Cash & Credit Control issues, identify root cause of any recurring issues and propose changes to the process to bring improvements.

The candidate should:

• Establish and maintain relationships with key Ardonagh Specialty colleagues, and stakeholders including risk & compliance, IT and Digital, Management Information, Business Entity Team, IBA, Premium Processing (including Pro).
• Ensure adherence to all compliance requirements, including but not limited to Contract Certainty, Client and Market Due Diligence, KPI's, Audit processes, Authorisations matrix.

Think you don’t meet every requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.
• If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.