Senior Claims Technician in London

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more.
• Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Purpose of the Role: The Claims Technician supports the Legacy Claims Team by investigating, reconciling, and clearing historic IBA entries related to claims transactions. The role ensures financial accuracy, reduces aged balances and strengthens the integrity of claims and accounting records. This position is critical to improving data quality, resolving legacy discrepancies.

Main Responsibilities:

• Investigate and resolve aged and outstanding IBA ledger transactions.
• Reconcile historic claims balances, cash entries and unmatched items.
• Review legacy claims files and supporting documentation to identify causes of outstanding balances.
• Liaise with Insurers, Reinsurers, DCA’s and Claims team to obtain information and resolve queries.
• Process correcting entries, reallocations and other ledger adjustments where appropriate.
• Support the clearance and reduction of aged debt and legacy ledger items.
• Maintain accurate audit trails and records of all investigative and resolution activity.
• Identify and escalate complex, disputed or high risk transactions.
• Monitor and track outstanding actions to ensure timely resolution of legacy items.
• Ensure all activity is completed in line with internal controls, regulatory requirements and company procedures.
• Highlight recurring process issues and contribute to improvements in transaction handling and controls.

Qualifications & Experience:

• London Market experience required.
• Experienced in London market systems such as IMR/ECF, Velonetic workflows and settlement procedures.
• Global XB experience desirable.
• At least 5 years’ experience with a Broker.

Person Specification:

• Investigative mindset.
• Experience in claims operations, insurance accounting and IBA reconciliation.
• Strong understanding of claims payment flows, broker settlements and ledger structures.
• High attention to detail with the ability to analyse complex, historic data.
• Confident communicator able to work with claims team and other internal teams to resolve queries.
• Proficient in Excel and comfortable navigating claims and finance systems.
• Ability to work independently on investigative tasks while contributing to team goals.
• Strong organisational skills with the ability to prioritise aged items and meet deadlines.
• Strong numeracy skills.
• Ability to work effectively as part of a team.
• Ability to work under pressure and meet deadlines.

Think you don’t meet every requirement? We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions.
• This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies: We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.