Senior Account Manager in London

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time - Permanent

At Price Forbes Re, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Price Forbes Re means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more.
• Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

About Price Forbes Re

Price Forbes Re is the specialist reinsurance broking business of The Ardonagh Group, one of the world's largest independent insurance distribution platforms. Through a global network of broking, technical and operational professionals, Price Forbes Re provides innovative reinsurance, delegated authority and portfolio solutions to insurers, reinsurers, MGAs and coverholders worldwide.

The Portfolio Solutions division specialises in Binder, MGA and Proportional Treaty business, delivering a comprehensive service model that extends beyond placement to include contract administration, bordereaux management, claims oversight, cash settlement coordination, regulatory support and performance reporting. We work closely with clients and markets to provide operational excellence, strong governance and meaningful portfolio insight, helping clients manage growth, improve performance and meet their strategic objectives.

As our business continues to grow, we are seeking high-performing individuals who combine strong technical knowledge with a commitment to exceptional client service. This role offers the opportunity to work across the full account lifecycle, collaborate with a wide range of stakeholders and contribute directly to the success of both our clients and the wider Portfolio Solutions platform.

Role Purpose

The Account Manager is the primary day-to-day client contact for a portfolio of Binder, MGA and Proportional Treaty accounts. The role acts as the central coordination point between clients, Account Executives and operational teams, ensuring service commitments are delivered, risks are managed and client expectations are exceeded.

The Account Manager is responsible for maintaining oversight of account activity throughout the lifecycle, supporting contractual administration, monitoring performance against agreed KPIs and SLAs, and ensuring effective collaboration across Processing, Claims and IBA functions. The role combines technical understanding, relationship management and operational oversight to deliver a consistent, high-quality client experience.

Key Responsibilities

• Act as the primary day-to-day contact for assigned clients.
• Build strong relationships and oversee delivery of agreed service standards.
• Manage client queries, service issues and review meetings.
• Maintain oversight of new business, renewals, endorsements and contract changes.
• Coordinate slips, binders, Evidence of Cover and related documentation.
• Ensure contract certainty and documentation standards are maintained.
• Monitor client KPIs, SLAs and operational performance.
• Produce client reporting and portfolio management information.
• Drive service improvements and corrective actions where required.
• Coordinate activity between Account Executives, Processing, Claims and IBA.
• Maintain oversight of onboarding, KYC and regulatory requirements.
• Ensure accurate record keeping and adherence to internal procedures.

Knowledge & Experience

Essential

• Experience within reinsurance, insurance or delegated authority operations.
• Knowledge of Binder, MGA, Delegated Authority and Proportional Treaty business.
• Experience managing client relationships and service delivery.
• Understanding of reinsurance contract administration and binding authority documentation.
• Ability to review and coordinate slips, binders, endorsements and contractual records.

Desirable

• Experience within a reinsurance broker.
• Knowledge of London Market processes.
• Exposure to Claims, Processing and IBA functions.
• Experience using OpenTwins or similar systems.

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

At Price Forbes Re, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.