Legacy Operations Technician in London

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more.
• Supportive management team as well as working alongside some of the industry’s top talent.
• Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Purpose of the Role:

The primary purpose of the role is to review and resolve legacy transactions through to completion.

Key Role Accountabilities:

• Investigation and resolution of legacy unpaid premium and unallocated cash.
• Monitor end to end process through to resolution.
• Liaise with counterparts within IBA and attend Credit Control Meetings for given LOB.
• Review ledgers regularly to ensure that premiums are signed in real time and legacy issues are resolved.
• Regular review of bureau submissions and query resolution.
• Joining weekly/monthly call with the legacy processing team.
• Reconciliation of incoming payments against transactions processed.
• Premium processing into internal accounting systems.
• Client and underwriter liaison.
• Other responsibilities and activities as required.

Qualifications & Experience:

• Previous Premium Processing experience is required.
• Understanding of end to end settlement process.
• 5+ years experience in premium/technical processing roles.
• Binder experience preferred but not essential.

Person Specification:

• Able to influence various stakeholders both internally and externally.
• MS Office skills.
• Good communication skills – written and verbal.
• Organised.
• Determined and resilient.
• Strong Analytical skills.

Think you don’t meet every requirement? We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions.
• This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.
• If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies: We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.