Claims Product Owner in London

Location: London/Hybrid (Typically 1/2 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more.
• Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

We are looking for a highly experienced Product Owner to own and drive the delivery of claims product change across Ardonagh Specialty, translating claims operational needs and digital transformation objectives into a clear roadmap, prioritised backlog items and business-value driven outcomes. The role acts as the bridge between Claims, Technology, Delivery and Change teams to improve customer and colleague experiences, increase automation, enhance operational efficiency and deliver measurable business value, as part of a large digital transformation programme.

What you will do:

• Own and maintain the claims product vision, roadmap and prioritised backlog for agreed claims digital initiatives, ensuring alignment to business value and programme governance.
• Identify opportunities to transform claims processes through automation, workflow optimisation and emerging technologies.
• Translate business needs into clear epics, features, user stories, acceptance criteria and process documentation, working with development, architecture UX and QA teams.
• Lead requirements discovery, workshops and process reviews with stakeholders and technical teams.
• Support delivery of claims transformation initiatives including Claims Task Manager enhancements, claims operating model changes and PAS / bordereaux processing improvements.
• Ensure solutions align with operational, regulatory and control requirements.
• Use data, customer insight and operational feedback to inform product decisions and measure success.
• Provide product support through build, test, UAT and rollout, including defect triage, business clarifications, change communications and training input.
• Maintain clear stakeholder communication, preparing concise updates, decision papers, SteerCo inputs and product artefacts as required.

What you will bring:

• Experience in product ownership, product management, or business analysis roles within insurance, ideally claims or London Market operations.
• Strong understanding of claims lifecycle processes.
• Working knowledge of London Market terminology and processes.
• Experience writing high-quality user stories, acceptance criteria and requirements for Agile delivery.
• Ability to run workshops, elicit requirements, and map processes.
• Comfortable working with technology teams, vendors and business stakeholders.
• Proficient in Microsoft 365 tools; experience with Azure DevOps/Jira, Visio, PowerPoint, Excel, SharePoint, Teams and reporting tools desirable.
• Product Owner / Agile, Business Analysis, CII or equivalent insurance qualifications desirable but not essential.
• Excellent communicator who can work with senior stakeholders, claims SMEs, developers, testers and operational users.
• Structured, analytical and solution focused.
• Strategic thinker with a passion for innovation and continuous improvement.
• Strong ownership mindset with the ability to challenge constructively and manage competing priorities.
• Commercially minded, with a focus on delivering tangible business value.
• Data-driven and comfortable making decisions using insight and evidence.
• Collaborative leader who builds strong relationships across business and technology teams.
• Confident facilitating workshops, presenting recommendations and producing concise, clear materials.
• Comfortable in a fast-moving transformation environment with multiple stakeholders and dependencies.

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.
• If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.