Associate Claims Director, Worldwide Property in London

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time– Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and more.
• Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Purpose of the Role:

The purpose of this role is to provide expert claims advocacy on complex worldwide property losses, acting as a trusted advocate for our clients throughout the claims lifecycle. The role provides expert technical advice, drives commercial claim strategies and works collaboratively with Insurers, Loss Adjusters and other stakeholders to secure the best possible outcomes for clients while delivering an exceptional claims experience.

Key Role Responsibilities:

• Manage a portfolio of complex worldwide property claims from notification through to settlement, ensuring timely progression and resolution.
• Act as a trusted advocate for clients, developing and executing claims strategies to achieve the best possible commercial outcomes.
• Provide expert guidance on complex coverage issues, policy interpretation and claims processes.
• Build and maintain strong relationships with clients, Insurers, Loss Adjusters, Legal Counsel and other key stakeholders.
• Lead negotiations with Insurers and markets to secure fair and prompt settlements.
• Deliver proactive, clear and timely communication to clients throughout the lifecycle of each claim.
• Identify opportunities to improve claims outcomes through early intervention, strategic planning and effective stakeholder management.
• Support new business and business retention by participating in client meetings, pitches, and market engagement.
• Mentor and support junior members of the claims team, sharing knowledge and promoting technical excellence.
• Ensuring all claims are managed in accordance with regulatory requirements, internal governance standards and client service expectations.
• Maintain accurate claims records and management information, providing meaningful reporting and insights to clients and internal stakeholders.
• Identify trends, lessons learned and emerging risks to share with the trading team.
• Promote collaboration across broking and claims teams to deliver a seamless client experience.
• Represent the business professionally in the London Market and Internationally, strengthening relationships and enhancing the firm’s reputation for claims excellence.

Qualifications & Experience:

• A minimum of 10 years’ experience in the London Insurance markets in client / market facing roles.
• Significant experience managing complex worldwide property claims within the Insurance market.
• Strong technical knowledge of commercial property insurance policies, coverage interpretation and claims handling practices.
• Experience of handling large and complex losses across multiple jurisdictions.
• Demonstrable experience of negotiating with Insurers, Loss Adjusters and Legal representatives.
• Strong understanding of the London Market, Lloyd’s and international insurance markets.
• Proven ability to manage multiple complex claims while maintaining high service standards.
• Experience supporting business development activities and building long term client relationships.
• ACII qualified or working towards (preferred).
• Educated to A Level Standard or equivalent.

Person Specification:

• Client focused, always acting as a trusted advocate.
• Demonstrates integrity, professionalism and sound judgement.
• Committed to continuous learning and sharing technical knowledge.
• Excellent time management and prioritisation skills.

Think you don’t meet every requirement? We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.
• If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies: We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.