Claims Advocate

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent

Purpose of the Role

To provide a quality claims advocacy service with responsibility for ensuring the effective management and settlement of claims within all classes of our energy business. This includes:

• Upstream Oil and Gas (property/construction)
• Downstream Energy/Petrochemical (property/construction)
• Power Generation (property/construction)
• Renewable Energy (property/construction)
• Energy Casualty (third party liability)

A Claims Advocate is a strategic partner, focused on driving client success and business growth. They leverage expert communication and persuasive insurance policy analysis to present compelling cases to insurers on behalf of clients. By anticipating potential challenges and addressing stakeholder concerns, they ensure optimal outcomes throughout the claim's lifecycle.

Main Responsibilities

• Management and control of a variety of claims within all Energy business lines, focusing on energy liability and a specific marine related account.
• On receipt of claim notification – identify the risk, review details in conjunction with coverage/wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain in-house computerised claims records.
• Producing claims information and presenting to insurers or clients, either in written or networked format; and dealing with any resultant instructions, queries and enquiries.
• Monitoring insurers’ agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary.
• Reporting any claims difficulties immediately to management.
• Ensuring relevant insurer’s instructions are notified to Client/expert and vice versa; building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner at all times.
• Ensuring effective liaison with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes.
• This also includes participating in the sales and onboarding process for potential new clients as requested by the business.
• Ensuring effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries and the subsequent clearance of accounting entries.
• Keeping up to date with market and system changes. This includes building a strong market network within the energy claims community.
• Monitoring workload and reporting to management as appropriate.

Qualifications & Experience

• Undergraduate degree in business, law, economics, or engineering preferred but not required.
• A desire to achieve ACII status within a reasonable amount of time.
• 1-3 years with a broker, insurer, lawyer, or loss adjuster handling upstream energy claims. Alternatively, we will consider experience in other energy lines, property, or marine, with an interest in moving into energy.
• Applications without insurance experience will be considered if the candidate demonstrates a strong desire to learn and develop a career in insurance.

Person Specification

• Ability to use Word, Excel and PowerPoint.
• Strong numeracy skills.
• Strong communication skills.
• Ability to work effectively as part of a team.
• Ability to work under pressure and meet deadlines.
• Proactive and ambitious – willing to take on challenges and grow technically and professionally.

Benefits

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance – flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check. We truly value the diversity of our teams and, as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective as a significant part of our success.