Operations Manager - London Market in City of London

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.

If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and more.
• Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Key Role Accountabilities:

• Assisting the COO in delivering the following:
• Design, implement and embed a standard operating model across Axiiem.
• Excellent client and market service delivery and outcomes.
• Implement standard processes across all Axiiem products.
• Implement and issue appropriate reporting suite to key internal and external audiences.
• Implement and monitor KPI’s.
• Ensure accurate data capture and implement QA processes.
• Coverholder Responsibilities:
• Ensure the delivery of all Coverholder reporting responsibilities within contractual timelines.
• Oversee Coverholder audits.
• Technology:
• Act as SME for all technology products, ensure effective and thorough UAT and assist in the roll out of products.
• Back Offices processes:
• Oversee the service provided by the ASL Central services and ensure appropriate and constructive engagement with IBA, Claims, Premium Processing, Compliance and Legal Teams.
• Ensure reporting of KPI’s and performance against SLA’s.
• Underwriting Assistants:
• Provide line management to Axiiem Underwriting Assistants.
• Ensure that Underwriting Assistants are deployed across the Axiiem book, manage workload and priorities.
• Implement standard end to end processes across all Axiiem products.
• Identify and address gaps in the training and development of Underwriting Assistants.

Qualifications & Experience:

• Experience of working within the London Market Coverholder or Underwriting environment.
• Experience of end-to-end operational processes, including use of Policy Admin Systems.
• Experience in designing and implementing process maps.
• Knowledge of Delegated Underwriting agreements.
• Line Manager experience.
• Ideally an awareness and experience of using Technology solutions alongside the operational process.

Person Specification:

• Agility to manage multiple tasks.
• Good written and verbal communication skills.
• Initiative and ability to self-manage.

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway.

Interview Process:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will arrange a call to tell you more about the role and the team.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us.