DUA Account Handler - International PI in City of London

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.

If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

• Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more.
• Supportive management team alongside some of the industry’s top talent.
• Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

What you will do:

• Act as a daily point of contact for placing brokers on all delegated authority matters.
• Work closely with brokers during the placement and renewal of binders, providing support with documentation, onboarding, and coverholder engagement.
• Proactively liaise with Clients and TPAs to ensure a smooth operational experience.
• Support the delivery of client service standards through regular touchpoints, updates, and issue resolution.
• Assist brokers in the collation and completion of placement documentation.
• Track and manage outstanding items to allow brokers to focus on relationship and market-facing responsibilities.
• Coordinate internally with compliance, finance, and technical teams.
• Assist with new coverholder onboarding including due diligence, system setup, and introduction to processes.
• Ensure all binder arrangements are managed in line with FCA, Lloyd’s, and internal delegated authority requirements.
• Maintain accurate and up-to-date registers of all delegated authority agreements.
• Ensure all required documentation is logged, reviewed, and followed up appropriately.
• Assist with audit tracking and data collection.
• Receive and validate monthly bordereaux (BDX) submissions from Clients.
• Work with Clients to resolve data issues or discrepancies.
• Support reconciliation of data against expected underwriting performance or accounting schedules.
• Flag late submissions or data anomalies proactively.
• Support the monthly reporting process by preparing BDX summaries or assisting in the analysis of premium and claims data.
• Assist placing brokers with performance insights.
• Help prepare renewal packs and MI for internal and external distribution.

What you will bring:

• Strong understanding of delegated underwriting arrangements including binder structure, compliance, and reporting requirements.
• Working knowledge of Lloyd’s and London Market delegated authority processes.
• Understanding of TOBA agreements, coverholder onboarding, and audit protocols.
• Familiarity with bordereaux processing systems.
• Knowledge of placing support practices and broker-client servicing.
• Prior experience in an insurance operation, delegated underwriting, broker support, or technical processing role.
• Demonstrated experience working with BDX data and binder contracts.
• Exposure to Lloyd’s and/or company market binder business.
• Experience liaising directly with brokers and external stakeholders.
• Comfortable operating within a regulatory and compliance-focused environment.

Think you don’t meet every requirement? We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway.

Interview Process:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will arrange a call to discuss the role and the team.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members.
• Depending on the role, you may be invited to attend a second stage interview.
• We value the diversity of our teams and are committed to supporting individuals from all backgrounds.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us.