Job Title: Claims Product Owner Location: London/Hybrid (Typically 1/2 days in the office) Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch) We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. We are proud of our innovative environment offering many opportunities for growth across the wider group. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent. You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc. Employer pension contribution of 10% (providing you, the Employee provides 5%). Good work life balance - flexibility to suit you. Competitive salary. Life Assurance at X4 of your base salary. Generous Annual Leave entitlement. Private Medical Insurance. Group annual bonus scheme. We are looking for a highly experienced Product Owner to own and drive the delivery of claims product change across Ardonagh Specialty, translating claims operational needs and digital transformation objectives into a clear roadmap, prioritised backlog items and business-value driven outcomes. The role acts as the bridge between Claims, Technology, Delivery and Change teams to improve customer and colleague experiences, increase automation, enhance operational efficiency and deliver measurable business value, as part of a large digital transformation programme. Own and maintain the claims product vision, roadmap and prioritised backlog for agreed claims digital initiatives, ensuring alignment to business value and programme governance. Identify opportunities to transform claims processes through automation, workflow optimisation and emerging technologies. Translate business needs into clear epics, features, user stories, acceptance criteria and process documentation, working with development, architecture UX and QA teams. Support delivery of claims transformation initiatives including Claims Task Manager enhancements, claims operating model changes and PAS / bordereaux processing improvements. Ensure solutions align with operational, regulatory and control requirements. Use data, customer insight and operational feedback to inform product decisions and measure success. Provide product support through build, test, UAT and rollout, including defect triage, business clarifications, change communications and training input. Experience in product ownership, product management, or business analysis roles within insurance, ideally claims or London Market operations. Strong understanding of claims lifecycle processes. Experience writing high-quality user stories, acceptance criteria and requirements for Agile delivery. Proficient in Microsoft 365 tools; experience with Azure DevOps/Jira, Visio, PowerPoint, Excel, SharePoint, Teams and reporting tools desirable. Product Owner / Agile, Business Analysis, CII or equivalent insurance qualifications desirable but not essential. Excellent communicator who can work with senior stakeholders, claims SMEs, developers, testers and operational users. Data-driven and comfortable making decisions using insight and evidence. Comfortable in a fast-moving transformation environment with multiple stakeholders and dependencies. Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions. We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know. #These will include verifying your recent employment, address, credit history, and a standard criminal record check. We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.
Agile Development Product Owner employer: Ardonagh Specialty
At Price Forbes, we pride ourselves on being an exceptional employer that champions employee development and inclusivity. Our vibrant London office fosters a dynamic work culture where flexibility is key, allowing you to thrive both personally and professionally. With access to comprehensive benefits, including generous annual leave, private medical insurance, and a supportive management team, you'll find ample opportunities for growth and collaboration within our innovative environment.
