Account Managers/Senior Account Manager

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time - Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. We are proud of our innovative environment offering many opportunities for growth across the wider group. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Employer pension contribution of 10% (providing you, the Employee provides 5%). Good work life balance - flexibility to suit you. Competitive salary. Life Assurance at X4 of your base salary. Generous Annual Leave entitlement. Private Medical Insurance. Group annual bonus scheme.

Through a global network of broking, technical and operational professionals, Price Forbes Re provides innovative reinsurance, delegated authority and portfolio solutions to insurers, reinsurers, MGAs and coverholders worldwide. The Portfolio Solutions division specialises in Binder, MGA and Proportional Treaty business, delivering a comprehensive service model that extends beyond placement to include contract administration, bordereaux management, claims oversight, cash settlement coordination, regulatory support and performance reporting. We work closely with clients and markets to provide operational excellence, strong governance and meaningful portfolio insight, helping clients manage growth, improve performance and meet their strategic objectives.

As our business continues to grow, we are seeking high-performing individuals who combine strong technical knowledge with a commitment to exceptional client service. This role offers the opportunity to work across the full account lifecycle, collaborate with a wide range of stakeholders and contribute directly to the success of both our clients and the wider Portfolio Solutions platform.

The Account Manager is the primary day-to-day client contact for a portfolio of Binder, MGA and Proportional Treaty accounts. The role acts as the central coordination point between clients, Account Executives and operational teams, ensuring service commitments are delivered, risks are managed and client expectations are exceeded.

The Account Manager is responsible for maintaining oversight of account activity throughout the lifecycle, supporting contractual administration, monitoring performance against agreed KPIs and SLAs, and ensuring effective collaboration across Processing, Claims and IBA functions. The role combines technical understanding, relationship management and operational oversight to deliver a consistent, high-quality client experience.

• Client Management
• Build strong relationships and oversee delivery of agreed service standards.
• Manage client queries, service issues and review meetings.
• Account & Contract Administration
• Maintain oversight of new business, renewals, endorsements and contract changes.
• Performance Management
• Monitor client KPIs, SLAs and operational performance.
• Produce client reporting and portfolio management information.
• Drive service improvements and corrective actions where required.
• Internal Coordination & Governance
• Coordinate activity between Account Executives, Processing, Claims and IBA.
• Maintain oversight of onboarding, KYC and regulatory requirements.

Experience managing client relationships and service delivery. Understanding of reinsurance contract administration and binding authority documentation. Exposure to Claims, Processing and IBA functions.

Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes Re, and answer any immediate questions.

If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.