Customer Service Representative
Customer Service Representative

Customer Service Representative

Wokingham Full-Time 15600 - 18240 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide top-notch customer service and support via phone and email.
  • Company: Join The Ardonagh Group, the UK's largest independent Insurance Brokers.
  • Benefits: Enjoy 26 days holiday, hybrid work options, and a pension scheme.
  • Why this job: No experience needed; full training provided in a supportive team environment.
  • Qualifications: Office-based customer service experience preferred but not essential.
  • Other info: Work Monday to Friday, with no weekends or evenings!

The predicted salary is between 15600 - 18240 £ per year.

Do you have office-based customer service experience? We’re looking for a talented Customer Service Representative to join our growing team. You’ll work Monday to Friday, just 37.5 hours a week, with no weekends or evenings! No experience necessary, as we will provide full training. We offer a basic salary of up to £26,000 p/a. You’ll also enjoy benefits from working with the UK’s largest independent Insurance Brokers – Towergate Employee Benefits. Initially, you will work from our centrally located office in Southampton, with convenient transport links and a supportive team. Once confident and after training and probation, the role will become hybrid, allowing you to work 3 days in the office and 2 days from home each week.

Role Responsibilities

  • Provide excellent customer service and support to Employee Benefit Consultants, clients, and insurers via phone and email.
  • Be the first point of contact for client and insurer queries; support policy renewals and new business.
  • Assist with administrative tasks such as invoicing, accounts, claims, and underwriting.
  • Work collaboratively within a team, supporting each other to meet team goals.

Benefits

  • Holiday entitlement of 26 days plus bank holidays.
  • Opportunities for career progression across the Ardonagh group.
  • Option to gain CII or ACII qualifications to advance your insurance industry knowledge.
  • Pension scheme for retirement planning.
  • 24-hour wellbeing support and mental health ambassadors on site.
  • One paid volunteering day annually.
  • Recognition through the Spotlight Awards for outstanding talent.

We are an equal opportunities employer committed to diversity, inclusion, and a discrimination-free environment. Successful applicants will undergo employment checks including employment verification, credit, and criminal record checks. Vacancies may close early if filled. No agencies, please.

Customer Service Representative employer: Ardonagh Advisory

At The Ardonagh Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a competitive salary, generous holiday entitlement, and opportunities for career progression, our centrally located Southampton office provides a collaborative environment where you can thrive. Enjoy the flexibility of hybrid working after training, alongside access to comprehensive benefits including mental health support and professional qualifications.
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Contact Detail:

Ardonagh Advisory Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Representative

✨Tip Number 1

Familiarise yourself with the insurance industry and customer service best practices. Understanding the basics of insurance can give you an edge in conversations during interviews.

✨Tip Number 2

Practice your communication skills, both verbal and written. As a Customer Service Representative, you'll need to convey information clearly and effectively, so consider role-playing scenarios with friends or family.

✨Tip Number 3

Research Ardonagh Group and their values. Knowing about the company culture and what they stand for will help you align your answers with their expectations during the interview.

✨Tip Number 4

Network with current employees on LinkedIn. Engaging with them can provide insights into the role and the team dynamics, plus it shows your genuine interest in the position.

We think you need these skills to ace Customer Service Representative

Excellent Communication Skills
Customer Service Orientation
Problem-Solving Skills
Attention to Detail
Team Collaboration
Time Management
Basic Administrative Skills
Adaptability
Empathy
Organisational Skills
Ability to Work Under Pressure
Proficiency in Microsoft Office Suite
Active Listening Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's from a different industry. Emphasise skills like communication, problem-solving, and teamwork, which are crucial for this role.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at The Ardonagh Group and how your skills align with their values and the job requirements.

Highlight Your Soft Skills: Since no prior experience is necessary, focus on your soft skills in your application. Discuss your ability to handle queries, work collaboratively, and provide excellent customer service.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Ardonagh Advisory

✨Showcase Your Customer Service Skills

Even if you don't have direct experience, think about times you've helped others or resolved issues. Be ready to share examples that highlight your communication skills and ability to handle queries effectively.

✨Research the Company

Familiarise yourself with The Ardonagh Group and its values. Understanding their commitment to diversity and inclusion can help you align your answers with their culture during the interview.

✨Prepare for Common Questions

Anticipate questions related to customer service scenarios, such as how you would handle a difficult client. Practising your responses can help you feel more confident and articulate during the interview.

✨Ask Insightful Questions

Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you, especially regarding career progression opportunities.

Customer Service Representative
Ardonagh Advisory
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  • Customer Service Representative

    Wokingham
    Full-Time
    15600 - 18240 £ / year (est.)

    Application deadline: 2027-07-26

  • A

    Ardonagh Advisory

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