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- Tasks: Support clients and insurers with group risk policies, ensuring top-notch customer service.
- Company: Join Ardonagh Advisory, the UK's largest independent insurance broker, focused on employee benefits.
- Benefits: Enjoy 26 days holiday, career progression, and wellness support, plus corporate perks like gym discounts.
- Why this job: Be part of a collaborative team that values your growth and wellbeing in a dynamic environment.
- Qualifications: Customer service experience and strong admin skills are essential; curiosity and positivity are a must!
- Other info: Flexible hours with no weekends, plus a day off for volunteering to give back to the community.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Client Services Specialist – Group Risk role at Ardonagh Advisory
Join to apply for the Client Services Specialist – Group Risk role at Ardonagh Advisory
Direct message the job poster from Ardonagh Advisory
Recruitment Specialist at The Ardonagh Group
Do you have experience with administrating group life, group income protection or group critical policies?
We’re on the hunt for a talented Client Services Specialist to join our growing team. You’ll work Monday to Friday, just 35 hours per week, no weekends or evenings! You will also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers – Towergate Employee Benefits.
Our Client Services Specialists in Group Risk are the first point of contact, providing support to both our clients and providers to keep them updated and provide a market leading customer experience. You will gather all relevant data for each client / customer’s scheme renewal and assist with preparing information for our Employee Benefits Consultants.
So, what does the role of a Client Services Specialist here involve?
- Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail.
- Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
- Support with administration of scheme such as invoicing, accounts, claims, underwriting, rehabilitation support services and communication material.
- You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.
What are we looking for in our next Client Services Specialist?
- Customer Service and/or Administration experience within either Group Risk, Employee Benefits or Group Life is essential.
- Strong admin skills and proficient with Microsoft Office packages.
- Willing to learn and have a natural curiosity.
- Be positive, collaborative and resilient. No two days here are the same.
Benefits
In return you will be welcomed and supported by Towergate Employee Benefits, part of our Everywhen family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Everywhen family.
- Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects.
- Pension scheme for when you feel it’s time to retire.
- 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing.
- Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.
- One day paid volunteering to give back to our communities.
- Everywhen Community Trust (ACT) – raising funds for charity with donation matching in your local community.
- The Spotlight Awards, where we celebrate the best of the Everywhen Group and all the bright talent across our business.
So, what are you waiting for? Apply today and one of our team will be in touch.
#AIB
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
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Client Services Specialist - Group Risk employer: Ardonagh Advisory
Contact Detail:
Ardonagh Advisory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist - Group Risk
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Client Services Specialist in Group Risk. Understanding the nuances of group life, income protection, and critical policies will help you engage confidently during interviews.
✨Tip Number 2
Network with current or former employees at Ardonagh Advisory. They can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach.
✨Tip Number 3
Demonstrate your customer service skills through role-play scenarios. Practising how to handle client queries and policy renewals can prepare you for real-life situations you'll face in the role.
✨Tip Number 4
Showcase your proficiency with Microsoft Office by preparing a mock report or presentation related to group risk. This will not only highlight your skills but also demonstrate your proactive approach to the role.
We think you need these skills to ace Client Services Specialist - Group Risk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration, particularly within Group Risk or Employee Benefits. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience with group life or income protection policies and how it aligns with the responsibilities of the Client Services Specialist position.
Highlight Key Skills: Emphasise your strong administrative skills and proficiency with Microsoft Office. Mention your ability to work collaboratively in a team and your willingness to learn, as these are essential qualities for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ardonagh Advisory
✨Showcase Your Customer Service Skills
As a Client Services Specialist, you'll be the first point of contact for clients and insurers. Be prepared to discuss your previous customer service experiences and how you've handled challenging situations. Use specific examples to demonstrate your ability to provide excellent support.
✨Familiarise Yourself with Group Risk Policies
Understanding group life, income protection, and critical illness policies is crucial for this role. Do some research on these topics before your interview so you can speak confidently about them and show your genuine interest in the field.
✨Highlight Your Administrative Skills
Strong admin skills are essential for this position. Be ready to discuss your experience with Microsoft Office and any relevant administrative tasks you've performed in the past. Mention any tools or software you are proficient in that could benefit the team.
✨Demonstrate Team Spirit
The role requires collaboration and support within a team. Share examples of how you've worked effectively in a team environment, highlighting your positive attitude and willingness to help others achieve common goals.
