At a Glance
- Tasks: Welcome guests, manage bookings, and ensure smooth check-in/check-out.
- Company: Ardoe House Hotel, a stunning 19th-century mansion in Aberdeenshire.
- Benefits: Competitive pay, discounted stays, development opportunities, and wellness programmes.
- Other info: Flexible hours with opportunities for growth in the hospitality industry.
- Why this job: Join a team delivering warm Scottish hospitality in a beautiful setting.
- Qualifications: Friendly attitude and excellent customer service skills required.
The predicted salary is between 12 - 16 £ per hour.
Set within 30 acres of peaceful countryside just minutes from the heart of Aberdeen, Ardoe House Hotel is a stunning 19th-century mansion offering timeless Scottish charm with a modern twist. Inspired by the royal residence at Balmoral, the hotel combines historic grandeur with contemporary comfort, creating a truly unique hospitality experience.
With 120 elegant bedrooms, award-winning dining, a cosy whisky bar, and a full-service spa and leisure club, Ardoe House is a sought-after destination for everything from luxury getaways and afternoon teas to business conferences and fairy-tale weddings. Our grand function rooms and landscaped gardens make us one of Aberdeenshire's most picturesque event venues.
At Ardoe House Hotel, we pride ourselves on delivering authentic, warm Scottish hospitality in a professional and welcoming environment. Join our team and become part of a legacy where heritage meets heart—and every team member helps create exceptional experiences our guests remember.
We are seeking a friendly and professional Receptionist to be the first point of contact for our guests. You will provide excellent customer service, handle bookings, and assist with smooth check-in and check-out procedures.
Key Responsibilities:
- Welcome guests warmly and professionally upon arrival
- Manage check-in and check-out procedures efficiently and accurately
- Handle guest reservations, cancellations, and modifications
- Respond promptly to guest enquiries, requests, and complaints
- Maintain up-to-date guest records and ensure data accuracy
- Coordinate with housekeeping and maintenance for room readiness
- Process payments and handle cash or credit transactions securely
- Maintain a tidy and organized reception area
- Adhere to hotel policies, health & safety, and data protection standards
Our Values:
- Transparency | We ensure clarity in communication so that there are no surprises
- Ownership | We think and perform like owners
- Driven | We have a constant desire for improvement
- Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits:
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
- Incremental Holiday Entitlement
- Development Opportunities
- Home tech scheme
- Save as you Learn scheme
- Cycle to work scheme
- Employee Assistance Programme
- One celebratory day per year off
- Retail & Gym Discounts
Receptionist employer: ARDOE HOUSE HOTEL
Ardoe House Hotel is an exceptional employer that prioritises a warm and welcoming work culture, making it an ideal place for those passionate about hospitality. With opportunities for professional growth and development, employees are encouraged to enhance their skills while contributing to a memorable guest experience in a stunning location. Join us to be part of a dedicated team that values excellence and teamwork in delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Ardoe House's unique features and services. This way, when you chat with guests, you can share insider tips that make their stay even more special.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so rehearse how you'll greet guests. A friendly smile and a genuine 'hello' can set the tone for their entire experience.
✨Tip Number 3
Stay organised! Use tools or apps to keep track of bookings and guest requests. Being on top of things will help you manage check-ins and check-outs like a pro, ensuring everything runs smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Ardoe House Hotel.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and your passion for providing excellent customer service.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Receptionist role. Focus on your customer service skills and any previous roles where you’ve managed bookings or handled guest enquiries.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos or errors. We appreciate attention to detail, especially in a role that involves managing guest records!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Ardoe House Hotel!
How to prepare for a job interview at ARDOE HOUSE HOTEL
✨Know the Hotel Inside Out
Before your interview, take some time to research Ardoe House Hotel. Familiarise yourself with its history, services, and values. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Think about common questions you might be asked, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
