At a Glance
- Tasks: Lead and develop the Technical Services function, ensuring expert support and operational excellence.
- Company: Join ARDEX Group UK, a leader in flooring and tiling for nearly 70 years.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Flexible working across Stoke and Haverhill sites with opportunities for continuous improvement.
- Why this job: Shape a critical function and make a visible impact in a growing business.
- Qualifications: Proven leadership experience and strong technical expertise required.
The predicted salary is between 60000 - 80000 £ per year.
ARDEX Group UK is a globally recognized leader in the flooring and tiling industries for nearly 70 years, committed to delivering market-leading innovations and uncompromising quality. As a family-owned business, ARDEX provides a broad range of construction solutions, from rapid drying screeds to specialist adhesives and grouts, promoting a complete system approach for projects through its brands including ARDEX, BAL and Dunlop.
The company prides itself on supporting clients at every stage with specification writing, site visits, and training courses at its state-of-the-art academies in Suffolk and Stoke-on-Trent. ARDEX is trusted globally, with its products featured in prestigious projects like the Burj Khalifa in Dubai and the Savoy Hotel in London.
We are seeking an experienced and commercially aware Head of Technical Services to lead and develop our Technical Services function across ARDEX and Building Adhesives (BAL & Dunlop), ensuring the delivery of expert support, operational excellence and continuous improvement. This is a pivotal leadership role with responsibility for shaping technical strategy, strengthening customer confidence, supporting internal stakeholders and ensuring our technical capability continues to evolve in line with business growth and market demands.
At ARDEX, Technical Services is a customer-facing function that provides expert product and system advice, specification support, site-based technical assessment and testing, and training for customers, contractors, architects and internal teams. As Head of Technical Services, you will lead this function both strategically and operationally, ensuring the service is accurate, responsive and commercially aligned, while developing team capability, managing complex technical issues and driving high standards of quality, compliance and continuous improvement.
Reporting to the Marketing Director, you will provide leadership to the Technical Services team, setting direction, establishing clear standards and ensuring the function delivers a high-quality service to both internal and external stakeholders. You will play a critical role in enhancing customer relationships, improving technical processes and ensuring the business maintains the highest standards of technical excellence, service delivery and regulatory compliance.
Key Responsibilities:- Provide strategic leadership for the Technical Services function across ARDEX and Building Adhesives, ensuring the team structure, capability and service model support current and future business needs.
- Lead, coach and develop the Technical Services team, creating a high-performing culture focused on expertise, responsiveness, collaboration and continuous improvement.
- Work closely with Marketing, Sales, Customer Services, Operations and Product Management to strengthen customer relationships, support commercial growth and ensure technical insight informs business decisions.
- Define and deliver the Technical Services strategy, with clear priorities, processes and performance measures aligned to business objectives and customer expectations.
- Act as the senior technical authority for the business, providing expert guidance on products, systems, specifications, applications and complex technical matters to internal teams and external customers.
- Oversee the effective management of technical enquiries, complaints and escalations, ensuring timely resolution, clear communication and a consistent, high-quality customer experience.
- Support product development and innovation by contributing technical expertise to product launches, testing, training and market introduction activities.
- Ensure Technical Services activities, advice and documentation remain compliant with relevant legislation, standards, accreditations and industry best practice.
- Identify opportunities to improve systems, service delivery, knowledge sharing and reporting across the function, driving efficiency, consistency and continuous improvement.
The role will require presence across our Stoke and Haverhill sites, with flexibility to be based at either location.
About You:We are looking for a credible and collaborative leader with strong technical expertise, commercial awareness and the ability to inspire confidence across a wide range of stakeholders. You will ideally have:
- Proven leadership experience within a technical, product or customer support environment.
- Strong commercial awareness, with the ability to balance technical integrity and customer needs with business objectives.
- Excellent problem-solving, judgement and decision-making skills, particularly when managing complex technical issues.
- Experience leading change, improving processes and building effective cross-functional relationships.
- A proactive, solutions-focused approach, with strong communication skills and the credibility to influence at all levels.
The opportunity to shape and lead a critical function within a well-established and growing business. A collaborative and supportive working environment with strong cross-functional engagement. Ongoing professional development and the opportunity to make a visible impact. A competitive salary and benefits package.
If you are an experienced technical leader looking for an opportunity to shape, influence and strengthen a critical business function, we would welcome your application.
Head of Technical Services in Haverhill employer: ARDEX UK
ARDEX Group UK is an exceptional employer, offering a collaborative and supportive work environment that fosters professional growth and innovation. With a commitment to quality and customer satisfaction, employees benefit from ongoing development opportunities and the chance to make a significant impact within a well-established company. Located in the vibrant areas of Stoke-on-Trent and Haverhill, ARDEX provides a unique opportunity to lead a critical function in the flooring and tiling industry while being part of a family-owned business that values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technical Services in Haverhill
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching ARDEX and its products. Show us you’re genuinely interested in the company and how you can contribute to their success. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. This will help you articulate your experience and skills confidently, making a lasting impression on the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Head of Technical Services in Haverhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Technical Services role. Highlight your leadership experience and technical expertise, as these are key to impressing us at ARDEX.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved processes in previous positions.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you’ve tackled complex technical issues. We love candidates who can demonstrate their problem-solving abilities and commercial awareness.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the ARDEX family!
How to prepare for a job interview at ARDEX UK
✨Know Your Technical Stuff
As the Head of Technical Services, you'll need to demonstrate your deep understanding of technical products and systems. Brush up on ARDEX's offerings, especially their innovations in flooring and tiling. Be ready to discuss how you can apply this knowledge to enhance customer relationships and support internal teams.
✨Showcase Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've successfully led teams in the past, particularly in a technical environment. Highlight your experience in coaching and developing team members, as well as how you've fostered a high-performing culture focused on continuous improvement.
✨Understand the Business Landscape
Familiarise yourself with the commercial aspects of the role. Be prepared to discuss how you can balance technical integrity with business objectives. Think about how your strategic vision can align with ARDEX's goals and how you can contribute to their growth in the market.
✨Prepare for Problem-Solving Scenarios
Expect to face complex technical issues during the interview. Prepare to discuss specific challenges you've encountered in previous roles and how you resolved them. This will showcase your problem-solving skills and your ability to make sound decisions under pressure, which is crucial for this position.
