Operations Coordinator

Role: Operations Coordinator

Location: Birmingham with travel as required (we offer Hybrid working)

Full Time or Part Time: Full Time

Directorate: Corporate Services (Operations)

Salary: Negotiable DOE

Company Overview:

Ardent is the UK’s leading provider of land, consent management and stakeholder engagement services to support major infrastructure and regeneration projects from concept to delivery.

We are Project Managers, Chartered Surveyors, Transport Planners and Land Referencers, based in London, Birmingham, Warrington, Leeds, Glasgow and Dublin and supporting projects throughout the UK and Ireland.

Established in 1992 to provide a 'one stop shop’ for land and property matters for major infrastructure projects, our client portfolio includes some of the biggest players across our four core sectors of transport, renewables, utilities and regeneration.

We are passionate about delivering life-improving change for communities and future generations and we are proud to play a key role in facilitating and delivering the UK and Ireland’s net zero agenda, improving connectivity, enabling the repurposing of high streets and town centres and delivering new homes for the people who need them most.

We are problem-solvers, can-doers and solution-drivers working collaboratively with our clients to provide proactive and strategic advice to identify and mitigate risks, deliver efficiencies and, ultimately, achieve deliverable consents and build projects that positively impact people’s lives and the world that we live in.

Purpose of the Role:

The Operations Coordinator provides essential support across Ardent’s core operational functions, including health, safety, environment, quality, facilities, and business risk. This role ensures that operational processes run smoothly by maintaining key trackers, coordinating communications, supporting audit readiness, and assisting in the delivery of internal initiatives. Acting as a central point of coordination between the COO, SHEQ Lead, and Facilities & IT Lead, the Operations Coordinator plays a vital part in helping the business meet its compliance obligations, improve operational efficiency, and deliver an excellent working environment for all colleagues.

Key Responsibilities:

Operational Coordination & Support

• Coordinate operational activities across SHEQ, facilities, and central operations.
• Maintain key trackers (e.g. audits, risk registers, compliance logs) and ensure follow-up actions are completed.
• Support the preparation of Board, SLG and operational reporting packs.
• Assist with process documentation, template updates, and QMS-related admin tasks.

Health, Safety, Environment & Quality (SHEQ)

• Help collate data and documentation for internal and external audits.
• Support SHEQ Lead with incident reporting, risk assessments, and wellbeing communications.
• Maintain registers and trackers for statutory and ISO compliance (45001, 9001, 14001).

Property, Facilities & IT Support

• Assist the Facilities & IT Lead in coordinating office-based services (e.g., DSE assessments, repairs, contractor liaison).
• Help log and escalate local IT or facilities issues.
• Track and support sustainability initiatives (e.g., energy use, recycling efforts) aligned with ESG goals.

Reporting, Comms & Training Support

• Provide administrative support for compliance and learning campaigns (e.g., cyber training, fire safety drills).
• Draft internal communications and team updates for operational projects.
• Support engagement with People Leaders through reporting or scheduling of mandatory training.

Business Process & Risk Support

• Assist in maintaining operational risk registers and tracking mitigation actions.
• Help embed consistent use of operational templates (e.g. risk assessments, issue logs).
• Support delivery of B-Corp and Net Zero initiatives with coordination and document collation.

Key Skills & Competencies

Organisation & Prioritisation

• Strong ability to manage multiple tasks, deadlines, and trackers without losing detail.
• Maintains accurate and up-to-date records, documents, and compliance logs.

Communication & Collaboration

• Clear and professional communicator, both verbally and in writing.
• Builds strong working relationships across SHEQ, Facilities, and Central Operations teams.

Attention to Detail

• High standard of accuracy in reporting, audits, and compliance activities.
• Spot-checks data and flags discrepancies or risks.

Problem Solving & Initiative

• Proactively identifies and escalates operational issues.
• Suggests improvements to administrative processes and templates.

Technical Proficiency

• Confident in Microsoft Office, SharePoint, and cloud tools.
• Capable of navigating QMS systems.

Customer Service Mindset

• Acts as a welcoming and professional front-of-house presence.
• Ensures local office needs are met efficiently and positively.

Requirements

Essential

• Experience in a business support, coordination, or operations assistant role.
• Excellent organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Confident user of Microsoft Office, SharePoint, and cloud-based collaboration tools.
• Ability to manage multiple tasks and prioritise workload in a fast-paced environment.
• Comfortable working on-site, full time.

Desirable

• Familiarity with SHEQ functions or ISO standards (e.g. 9001, 14001, 45001).
• Experience working in a professional services or project-based consultancy.
• Awareness of sustainability reporting, B-Corp, or ESG principles.
• First aid or fire marshal training (or willingness to complete).

Behavioral Skills Required (Based on our Values) :

• Thirst for Knowledge (We embrace opportunities to learn and improve for personal and professional growth)
• Own It (We do what we say we will. We own our individual actions, are accountable for them and take pride in adding value)
• Be the Difference (Focus energy to make things happen. Be beyond process. Stand up, Stand out)
• Enjoy the Journey (Have fun, be engaged and be proud to be Ardent)
• Adapt (We drive change and innovation to deliver growth and new opportunities in an ever-changing world)

Ardent is an equal opportunities employer that is committed to inclusion and diversity. We positively encourage applications from suitably qualified and eligible candidates regardless of race, colour, religion or belief, age, sexual orientation, gender identity/expression, disability status or other legally protected characteristics.

With people at the core of our business, we offer employees an unrivalled career opportunity rather than simply a job. In a fast growing organisation, we train, develop and support our staff to grow and achieve their career goals. This is supported by a number of initiatives to look after the wellbeing of our employees whilst allowing employees to work flexibility and maintain a positive work life balance.

We offer an attractive benefits package to include :-

• Hybrid working
• Smart Working Policy
• Medical health plan
• Career progression
• Coaching
• Cycle to Work
• Electric Car Scheme
• Enhanced maternity and paternity pay

For more information, please see our services page on our website at www.ardent-management.com

Interested? Get in touch!

Should you be interested in applying for this role, please send your CV to Savanna Poselay via savannaposelay@ardent-management.com